22V-365 Open recall May 20, 2022
Mercedes-Benz USA, LLC
COMMUNICATION: AUTO CRASH NOTIFICATION, ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006. The repair is free at any franchised dealer of your brand.
Read the full explainer → 21V-058 Open recall Feb 5, 2021
Mercedes-Benz USA, LLC
COMMUNICATION: AUTO CRASH NOTIFICATION, ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025. The repair is free at any franchised dealer of your brand.
Read the full explainer → 19V-768 Open recall Oct 25, 2019
Mercedes-Benz USA, LLC.
POWER TRAIN:AXLE ASSEMBLY
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 SL450, SL63 AMG, and SL550 vehicles. Over time, the bolt connection at the front-left mounting point on the rear axle carrier casting may fail, possibly affecting the vehicle's handling.
Risk: Unexpected changes in the vehicle's handling can increase the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect the front-left mounting point of the rear axle carrier. If a defect in the bolt connection of the rear axle carrier is found, MBUSA will contact the owner and offer a repurchase of the vehicle. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100018. The repair is free at any franchised dealer of your brand.
Read the full explainer → 19V-571 Open recall Aug 2, 2019
Mercedes-Benz USA, LLC.
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 SL65 AMG, 2019 SL63 AMG and 2018-2019 SL450 and SL550 vehicles. The front passenger air bag may have been improperly sewn, allowing the seam to tear during deployment.
Risk: A tear in the air bag may decrease performance and increase the risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the passenger air bag, free of charge. The recall began December 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100016. The repair is free at any franchised dealer of your brand.
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