Recall 26V333 covers 677 2025-2026 Coach And Equipment Phoenix and Metrolite buses for QRT-360 wheelchair retractors that fail to lock. Free dealer repair once available.
Coach And Equipment is recalling 677 2025-2026 Phoenix and Metrolite buses equipped with QRT-360 wheelchair retractors that can fail to lock. An unsecured wheelchair can move during transit and increase injury risk, and the Coach And Equipment dealer repair will be free once the remedy is available.
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What's wrong?
The Q'Straint QRT-360 wheelchair retractor on 2025-2026 Coach And Equipment Phoenix and Metrolite buses is part of the wheelchair securement system. It pulls in and holds the securement belt so the wheelchair stays tied down while the bus is moving.
On affected buses, the retractor auto-lock function fails. That lock is the mechanism that keeps the belt from feeding back out after the wheelchair is secured. When the lock fails, the securement belt does not hold its position, and the wheelchair is not properly secured.
The warning sign is direct: the securement belt will not stay locked after it is pulled into position. If the belt releases or slides back out during securement, that retractor has not locked the wheelchair restraint correctly.
Who's affected?
Includes Phoenix buses from 2025 and 2026, plus 2026 Metrolite buses, with the same Q'Straint QRT-360 wheelchair restraint retractor.
| 2025 Coach And Equipment Phoenix | Critical fasteners |
|---|---|
| 2026 Coach And Equipment Metrolite | Critical fasteners |
| 2026 Coach And Equipment Phoenix | Critical fasteners |
| Units affected | 677 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unsecured wheelchair can move during transit, increasing injury risk for the wheelchair passenger. If the auto-lock retractor fails, the securement belt will not stay locked, so treat a belt that slips or releases as a stop-and-call signal. Repair will be free at any franchised Coach And Equipment dealer once available.
What should I do?
- Check your VIN to confirm your 2025-2026 Coach And Equipment Phoenix or Metrolite is included in this recall.
- Watch for the owner letter expected June 1, 2026; Coach And Equipment will explain when dealers can inspect the wheelchair retractors.
- Call Coach And Equipment customer service at 1-800-724-8464 with questions and reference recall number 26V333.
- Keep wheelchair passengers secured by checking each QRT-360 retractor before transit, and avoid using any retractor that does not lock.
- Schedule the free dealer inspection when the remedy opens; dealers will replace any retractor that fails to lock and leaves a wheelchair unsecured.
What happens at the repair
The dealer repair is not open yet. Once Coach And Equipment opens it, a Coach And Equipment technician will inspect the QRT-360 wheelchair retractors and replace any retractors that do not lock properly. The final dealer repair will be free once available, with replacement parts supplied at no charge. Owner letters are expected on June 1, 2026, and the source lists parts replacement from June 1, 2026 through October 1, 2026. If you already paid for retractor replacement tied to this defect, submit the reimbursement claim to Coach And Equipment at the address listed in the recall notice.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 22, 2026 | NHTSA published the recall |
|---|---|
| June 1, 2026 | Dealer notification began |
| June 30, 2026 | Dealer notification ended |
Frequently asked questions
What is recall 26V333?
Recall 26V333 covers 677 2025-2026 Coach And Equipment Phoenix and Metrolite buses equipped with QRT-360 wheelchair retractors that can fail to lock. An unsecured wheelchair can move during transit, increasing injury risk. Dealers will inspect and replace affected retractors for free once the repair opens.
What should I do if my 2025-2026 Coach And Equipment Phoenix or Metrolite is on this recall?
Check your VIN to confirm your specific bus is included in recall 26V333. If it is, contact a franchised Coach And Equipment dealer or Coach And Equipment customer service at 1-800-724-8464. Ask when the inspection and retractor replacement will be available. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. Coach And Equipment dealers will inspect the QRT-360 wheelchair retractors and replace affected retractors for free once the recall repair opens.
What is the safety risk?
The safety risk is wheelchair movement during transit. If a QRT-360 retractor does not lock, the wheelchair is not properly secured, and an unsecured wheelchair can move while the bus is in use. That increases the risk of injury for the wheelchair occupant and others nearby.
When will owners be notified?
Coach And Equipment expects to mail owner notification letters on June 1, 2026. The letter should explain the recall, the inspection path, and how to arrange the free retractor replacement once the repair is available.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/26V333000 |
|---|---|
| Coach And Equipment customer service | 1-800-724-8464 |
| NHTSA recall # | 26V333 |
| NHTSA recall # (full) | 26V333000 |
Source documents
-
Download Recall Acknowledgement (PDF) - Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →