Recall 26V312 affects 35 2025-2026 Endera Shuttle transit buses for wheelchair retractors that do not lock. Repair is free at any franchised Endera dealer.
Endera is recalling 35 2025-2026 Shuttle transit buses because the wheelchair securement retractors are not locking as required. When a wheelchair is not secured, it can move during transit and increase injury risk; Endera dealers will complete the recall repair free of charge.
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What's wrong?
The QRT-360 wheelchair restraint in 2025-2026 Endera Shuttle buses uses a retractor to hold a wheelchair tie-down strap in place. During normal use, the retractor is supposed to pull in slack and lock the strap so the wheelchair stays secured while the bus is moving. That lock is the part that keeps the restraint from feeding out when force is applied.
On affected Shuttle buses, the wheelchair securement retractor has a manufacturing defect that leaves it unlocked. When that happens, the strap does not hold the wheelchair in the secured position as designed. Endera identified buses built during specific part-delivery time frames for inspection, and the affected retractors are replaced with units that lock as needed.
There is no warning sign before failure. Occupants will not hear, feel, or see a clear signal that the retractor is defective before it fails to lock.
Who's affected?
Spans the 2025 and 2026 model years and centers on QRT-360 wheelchair restraint critical fasteners.
| 2025 Endera Shuttle | Critical fasteners |
|---|---|
| 2026 Endera Shuttle | Critical fasteners |
| Units affected | 35 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unsecured wheelchair can move during transit and increase the risk of injury. Occupants will not get a warning sign that the defective part is present, so confirm whether the vehicle is included before carrying a wheelchair passenger and schedule the repair promptly. Repair is free at any franchised Endera dealer.
What should I do?
- Check your VIN to confirm your 2025-2026 Endera Shuttle is included in this recall.
- Contact a franchised Endera dealer to schedule the free retractor inspection and any needed replacement that fixes wheelchair restraints that do not lock properly.
- Bring the recall notice if Endera sends one. If not, reference recall number 26V312 when you call.
- Avoid using the bus for wheelchair transport if a retractor does not lock until the inspection and repair are complete.
What happens at the repair
At the dealer, an Endera technician inspects the wheelchair securement retractors, checking the part identification and manufacturing date against the recall instructions. If a retractor is included, the dealer contacts Endera and installs updated parts once they arrive. The inspection and any required replacement are free under the recall. The owner notice is expected to be mailed May 29, 2026.
Timeline
| May 18, 2026 | NHTSA published the recall |
|---|---|
| May 18, 2026 | Dealer notification began |
| May 29, 2026 | Dealer notification ended |
Frequently asked questions
What is recall 26V312?
Recall 26V312 covers 35 2025-2026 Endera Shuttle transit buses with wheelchair restraint retractors that do not lock correctly. An unsecured wheelchair can move during transit, increasing injury risk. Endera dealers will inspect and replace the retractors as needed for free.
What should I do if my 2025-2026 Endera Shuttle is on this recall?
Check your VIN to confirm your specific bus is included in recall 26V312. If it is, contact a franchised Endera dealer to schedule the wheelchair restraint retractor inspection. Reference recall number 26V312 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Endera dealers will inspect and replace the wheelchair restraint retractors as needed for free. Parts and labor are covered for vehicles included in recall 26V312.
What is the safety risk?
The risk is that a wheelchair is not properly secured during transit. If the retractors do not lock, the wheelchair can move while the bus is in service, increasing the risk of injury. Have the dealer inspect the restraint system before regular passenger service continues.
When will Endera notify owners?
Endera expects to mail owner notification letters on May 29, 2026. You do not need to wait for the letter to check whether your specific Shuttle is included. Use the VIN check, then call Endera customer service at 419-523-3593 or a franchised Endera dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/26V312000 |
|---|---|
| Endera customer service | 419-523-3593 |
| NHTSA recall # | 26V312 |
| NHTSA recall # (full) | 26V312000 |
Source documents
-
Download Recall Acknowledgement (PDF) - Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →