Recall 26V296 affects 476 2023-2026 Chrysler Pacifica vehicles for wheelchair retractors that fail to lock. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 476 2023-2026 Pacifica vehicles because the wheelchair securement retractors can fail to lock. When a retractor does not lock, the wheelchair is not properly secured and can move during transit, raising the risk of injury; Chrysler dealers will complete the repair free of charge.
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What's wrong?
On affected 2023-2026 Chrysler Pacifica vans, the wheelchair securement retractor is part of the system that holds a wheelchair in place while the vehicle is moving. The QRT-360 Series retractor manages the securement strap and is supposed to lock so the wheelchair stays secured in the intended position.
The defect is inside the retractor. Friction between internal parts causes the auto release function to stick, so the retractor does not lock as designed. When that happens, the wheelchair securement strap cannot do its normal job, and the wheelchair is not properly secured.
Owners or operators can detect the problem during a standard functional inspection or pre-trip inspection. The warning sign is an unlocked retractor, or abnormal wheelchair movement while the securement system is in use.
Who's affected?
Spans 2023-2026 Pacifica minivans using the same QRT-360 Series retractor and critical-fastener component.
| 2023 Chrysler Pacifica | Critical fasteners |
|---|---|
| 2024 Chrysler Pacifica | Critical fasteners |
| 2025 Chrysler Pacifica | Critical fasteners |
| 2026 Chrysler Pacifica | Critical fasteners |
| Units affected | 476 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
An unsecured wheelchair can shift during transit and increase the risk of injury. Before carrying a wheelchair passenger, inspect the retractors and treat any unlocked retractor or unusual wheelchair movement as a reason to stop the trip and contact the dealer. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2023-2026 Chrysler Pacifica is included in this recall.
- Contact a franchised Chrysler dealer to schedule the free wheelchair-restraint retractor inspection and replacement that fixes retractors that do not lock.
- Bring the recall notice if it has arrived. If not, reference recall number 26V296 when you call.
- Call Chrysler customer service at 1-800-488-0359 with questions about the free repair.
- Secure wheelchair passengers only after the restraint system has been inspected and repaired.
What happens at the repair
At the dealer, a Chrysler technician inspects the wheelchair securement retractors using Braun and Q'Straint guidance. The technician replaces any retractor that fails to lock correctly. The recall repair is free, including covered parts and labor. If your VIN is included, schedule service with a Chrysler dealer and say the vehicle is included in recall 26V296 for wheelchair securement retractors.
Timeline
| May 11, 2026 | NHTSA published the recall |
|---|---|
| May 13, 2026 | Dealer notification began |
| May 15, 2026 | Dealer notification ended |
Frequently asked questions
What is recall 26V296?
Recall 26V296 covers 476 2023-2026 Chrysler Pacifica vehicles with wheelchair restraint retractors that do not lock correctly. If the wheelchair is not secured, it can move during transit and raise injury risk. Braun will work with Q'Straint to inspect and replace the retractors for free.
What should I do if my 2023-2026 Chrysler Pacifica is on this recall?
Check your VIN to confirm your specific Pacifica is included in recall 26V296. If it is, contact Braun customer service at 1-800-488-0359 or Q'Straint at 1-800-987-9987 to arrange the retractor inspection and any needed replacement. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Braun will work with Q'Straint to inspect and replace the wheelchair restraint retractors free of charge.
What is the safety risk?
The safety risk is that an unsecured wheelchair can move during transit. That movement increases the risk of injury for the wheelchair user and others in the vehicle. Until the retractors are inspected, treat the wheelchair securement system as a safety-critical part.
When will owners be notified?
Braun expects to mail owner notification letters on May 25, 2026. You do not need to wait for a letter to act. Check your VIN, then reference recall 26V296 when you contact Braun, Q'Straint, or the service location handling the inspection.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/26V296000 |
|---|---|
| Chrysler customer service | 1-800-488-0359 |
| NHTSA recall # | 26V296 |
| NHTSA recall # (full) | 26V296000 |
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →