Recall 26V171 affects 13 2023-2024 Braun-modified Ram Promaster vehicles with noncompliant emergency-exit glass. Repair is free at any franchised Ram dealer.
Braun is recalling 13 2023-2024 Ram Promaster vehicles under recall 26V171 because the installed emergency-exit window has the wrong type of glass for ejection mitigation. A noncompliant exit increases the risk of ejection and injury during a crash, and a Ram dealer will complete the free repair.
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What's wrong?
The emergency window on the 2023-2024 Braun Ram Promaster is part of the vehicle's exit and side-window safety system. It gives occupants a marked way out in an emergency, and the glass also has to meet ejection-mitigation rules that help keep an occupant inside the vehicle during certain crashes.
On affected vehicles, Braun installed an emergency window made with the wrong type of glass. The window was not manufactured to FMVSS 226 standards, so it does not provide the required ejection-mitigation performance. The defect is a compliance problem in the window itself, not a driver-caused wear issue.
There is no warning sign before failure. The window can look normal from inside the vehicle, so an owner cannot confirm this recall by appearance or by how the Ram Promaster drives.
Who's affected?
The shared part is Braun's TX11298 emergency window.
| 2024 Braun Ram Promaster | body or structural component |
|---|---|
| 2023 Braun Ram Promaster | body or structural component |
| Units affected | 13 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A noncompliant emergency exit can increase the risk of ejection and injury during a crash. There is no warning sign to watch for, so confirm your VIN and schedule the window replacement promptly if included. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Braun Ram Promaster is included in this recall.
- Contact a franchised Ram dealer to schedule the free emergency-exit window replacement that installs the correct glass.
- Call Braun customer service at 1-800-488-0359 with questions and reference recall number 26V171 when you call.
- Bring the recall notice if Braun has mailed one. If not, give the dealer recall number 26V171 when you schedule.
- Keep passengers seated and belted until the window replacement is complete.
What happens at the repair
At the dealer, a Ram technician replaces the installed window with the correct glass for the emergency exit, free of charge under the recall. Parts and labor are covered. BraunAbility's reimbursement plan also covers parts, labor, and shipping costs paid by a customer or repairer to complete this remedy. If you already paid for the window remedy, contact Braun customer service and ask how to submit the invoice so the reimbursed amount matches the documented repair charge.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 20, 2026 | NHTSA published the recall |
|---|---|
| April 13, 2026 | Dealer notification began |
| May 13, 2026 | Dealer notification ended |
Frequently asked questions
What is recall 26V171?
Recall 26V171 covers 13 2023-2024 Braun Ram Promaster vehicles with an emergency exit window that has the wrong type of glass. The issue violates FMVSS number 226 for ejection mitigation and can increase the risk of ejection and injury in a crash.
What should I do if my 2023-2024 Braun Ram Promaster is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 26V171. If it is, contact Braun customer service at 1-800-488-0359 or a franchised Ram dealer to arrange the window replacement. Reference recall 26V171 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 26V171, dealers will replace the affected emergency exit window free of charge, including parts and labor.
What is the safety risk?
The safety risk is higher ejection and injury risk during a crash. The installed emergency exit window has the wrong type of glass for the required ejection-mitigation standard, so the dealer repair replaces that window with the correct part.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/26V171000 |
|---|---|
| Braun customer service | 1-800-488-0359 |
| NHTSA recall # | 26V171 |
| NHTSA recall # (full) | 26V171000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →