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Campaign 26V114 Posted February 26, 2026 5,485 units

2025-2027 Cadillac Multi-Model Recall 26V114: Manual

RN
Reviewed by the RecallNotify editorial team
Published May 19, 2026

Recall 26V114 affects 5,485 2025-2027 Cadillac vehicles for missing electronic owner's manual downloads. Radio reset is free at any franchised Hummer dealer.

Cadillac is recalling 5,485 2025-2027 vehicles, including the Escalade Esv, Optiq, and Bolt EV, under recall 26V114 because the radio was not set correctly to download the electronic owner's manual. Without that manual, owners lack safety and operation instructions tied to occupant protection, and a Hummer dealer will complete the free repair.

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What's wrong?

The owner's manual in these 2025-2027 Cadillac campaign vehicles is a digital file tied to the vehicle's radio system. The manual explains safe use and operation, including required occupant protection information. It is supposed to download during production or delivery so the owner can open it from the vehicle when needed.

The problem starts with the radio setup at the assembly plant. During a manual step, the radio was left in a status that blocks the automatic download of the electronic owner's manual. That means the vehicle was delivered without the required manual content available through the in-vehicle system.

An owner can notice the issue if the vehicle will not let them log in to the myBrand app from inside the vehicle. The missing manual itself is also the problem: the owner lacks the in-vehicle instructions for safe use and operation.

Who's affected?

Covers Cadillac, Buick, Chevrolet, and GMC models across 2025-2027, all tied to the owner's manual digital file. VINs became searchable on February 26, 2026.

2026 Cadillac Escalade Esv vehicle equipment
2026 Buick Envision vehicle equipment
2026 GMC Sierra 2500 vehicle equipment
2026 GMC Sierra 1500 vehicle equipment
2026 Chevrolet Silverado 2500 vehicle equipment
Units affected5,485
Field incidentsNHTSA has logged no field incidents to date.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.

What's the safety risk?

Without the electronic owner's manual, an owner can miss safety instructions for controls and vehicle operation. That raises injury risk in a crash. Use extra care until the radio reset restores the manual, and schedule the repair soon. Repair is free at any franchised Hummer dealer.

What should I do?

  1. Check your VIN to confirm your 2025-2027 Cadillac, Buick, Chevrolet, or GMC model is included in this recall.
  2. Contact a franchised Hummer dealer to schedule the free radio reset that lets the electronic owner's manual download.
  3. Bring the recall notice if Cadillac has mailed one. If not, reference recall number 26V114 when you call.
  4. Call Cadillac customer service with questions, or call GM customer service at 1-866-467-9700.
  5. Confirm the electronic owner's manual opens after the radio reset so you have the safety and operating instructions for the vehicle.

What happens at the repair

At the dealer, a Hummer technician resets the vehicle radio so it can automatically download the electronic owner's manual. The recall repair is available now, and the reset is free under the recall. Out of pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the covered vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior paperwork for this issue.

ReimbursementWarranty coverage applies

Timeline

February 26, 2026 NHTSA published the recall
February 26, 2026 Dealer notification began
February 26, 2026 Dealer notification ended
February 26, 2026 VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle.
April 16, 2026 Owner notification mailed

Frequently asked questions

What is recall 26V114?

Recall 26V114 covers 5,485 2025-2027 Cadillac vehicles and other GM-brand vehicles whose radio was not set to download the electronic owner's manual during production. Without that manual, owners lack required safety-use information. Dealers will reset the radio for free.

What should I do if my 2025-2027 Cadillac vehicle is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 26V114. If it is, contact a franchised Cadillac dealer and ask for the radio reset tied to GM recall N252540430. The dealer repair is free.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and GM says dealers will reset the vehicle radio free of charge so the electronic owner's manual downloads automatically.

What is the safety risk in recall 26V114?

The safety risk is missing owner-manual guidance for safe vehicle use. GM says owners without the electronic owner's manual lack information needed to safely use and operate the vehicle, increasing injury risk in a crash.

When were owners notified about recall 26V114?

GM mailed owner notification letters on April 16, 2026. VINs became searchable for this recall on February 26, 2026. If you bought the vehicle used or never received a letter, check your VIN before scheduling service.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/26V114000
Cadillac customer service1-866-467-9700
NHTSA recall #26V114
NHTSA recall # (full)26V114000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →