Recall 25V878 affects 81,177 2025-2026 Chevrolet Equinox EV vehicles for pedestrian alert sound volume. Repair is free at any franchised Chevrolet dealer.
Chevrolet is recalling 81,177 2025-2026 Equinox EV vehicles under recall 25V878 because the pedestrian alert sound system does not change volume enough between a stopped vehicle and low-speed movement. That can leave pedestrians without enough warning of a moving EV, increasing the risk of a crash or injury; Chevrolet dealers will complete the repair free of charge.
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What's wrong?
The pedestrian alert sound control module on the 2025-2026 Chevrolet Equinox EV controls the exterior sound people hear when the SUV is stopped or moving slowly. Because an electric vehicle is quiet at low speed, this system helps pedestrians, cyclists, and other people near the vehicle recognize that it is present and starting to move.
On affected Equinox EVs, the sound system does not change volume enough as the vehicle moves from stationary to 10 km/h. The problem is in the software calibration that controls the acoustic vehicle alerting system. GM found that the 2025 and 2026 calibrations vary enough to fall below the relative volume change required by FMVSS 141, so the vehicle does not meet the federal minimum sound rule.
There is no warning sign before failure. The vehicle can drive normally, and the issue is about the outside alert sound, not engine power or braking.
Who's affected?
Both Equinox EV model years list the same external/pedestrian alert component.
| 2025 Chevrolet Equinox EV | External/pedestrian alert |
|---|---|
| 2026 Chevrolet Equinox EV | External/pedestrian alert |
| Units affected | 81,177 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Without enough exterior warning sound, pedestrians can miss that the vehicle is moving, which increases the risk of a crash or injury. Use extra care around pedestrians and schedule the software update promptly. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2025-2026 Chevrolet Equinox EV is included in this recall.
- Contact a franchised Chevrolet dealer to schedule the free body-control-module software update that fixes the pedestrian alert sound change at low speeds.
- Install the free OTA update if Chevrolet offers it for your vehicle; ask the dealer to confirm the recall is closed after the update.
- Bring the recall notice if Chevrolet sent one. If not, reference recall number 25V878 when you call.
- Drive cautiously around pedestrians at low speeds until the software update is complete.
What happens at the repair
The body control module software is updated through a Chevrolet dealer or through an over-the-air software update. At the dealer, a Chevrolet technician installs the software update that corrects the pedestrian alert sound behavior. Parts, labor, and the software update are free under the recall. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the covered Equinox EV vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 18, 2025 | NHTSA published the recall |
|---|---|
| December 18, 2025 | Dealer notification began |
| December 18, 2025 | Dealer notification ended |
| December 18, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 29, 2026 | Owner notification mailed |
| February 2, 2026 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V878?
Recall 25V878 covers 81,177 2025-2026 Chevrolet Equinox EV vehicles with a pedestrian alert sound system that does not create enough volume change between stopped and low-speed movement. That FMVSS 141 issue can leave pedestrians without enough warning, increasing crash or injury risk.
What should I do if my 2025-2026 Chevrolet Equinox EV is on this recall?
Check your VIN to confirm your specific Equinox EV is included in recall 25V878. If it is, contact a franchised Chevrolet dealer to schedule the body control module software update, or complete the over-the-air update when Chevrolet provides it. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Chevrolet will update the body control module software through a dealer visit or an over-the-air software update free of charge.
What is the safety risk?
The safety risk is reduced pedestrian warning at low speeds. If the Equinox EV does not emit enough sound as it starts moving, people outside the vehicle have less warning that it is in motion, increasing the risk of a crash or injury.
When were owners notified about this Chevrolet Equinox EV recall?
Chevrolet mailed owner notification letters on January 29, 2026. VINs involved in this recall became searchable on December 18, 2025. When you call the dealer, reference GM recall number N252530690 or NHTSA campaign 25V878.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V878000 |
|---|---|
| Chevrolet customer service | 1-800-222-1020 |
| NHTSA recall # | 25V878 |
| NHTSA recall # (full) | 25V878000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →