Chrysler recall 25V877 covers 1,019 2021-2026 Pacifica, Odyssey, and Redundant Sienna vehicles for wheelchair retractor failure. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 1,019 2021-2026 Pacifica, Odyssey, and Redundant Sienna vehicles because a defect in QRT-Deluxe and QRT-Max wheelchair restraint retractors prevents proper wheelchair securement. An unsecured wheelchair can move during transit, increasing injury risk; Chrysler dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The QRT-Deluxe and QRT-Max wheelchair restraint retractors are the belt-like securement devices that hold a wheelchair in place inside the 2021-2026 Chrysler Pacifica, Odyssey, and Redundant Sienna mobility vehicles. A retractor feeds and takes up the restraint strap, then locks so the wheelchair stays secured during normal driving, braking, and turns.
On affected vehicles, friction inside the retractor can make the auto-release function stick. When that happens, the retractor does not lock as intended, so the wheelchair is not properly secured. The issue is tied to internal components in the affected retractor lot, and the replacement retractors come from a different lot.
Owners or caregivers can detect the problem during the standard functional inspection or pre-trip inspection described in the Q'straint User and Care Manual. Abnormal wheelchair movement is also a warning sign. If the retractor does not lock, the restraint needs dealer attention before the vehicle is used to transport a wheelchair.
Who's affected?
Includes Pacifica, Odyssey, and Redundant Sienna minivans using QRT auto-release, auto-retract wheelchair securement retractors.
| 2022 Chrysler Pacifica | Latch/anchor |
|---|---|
| 2023 Chrysler Pacifica | Latch/anchor |
| 2024 Chrysler Pacifica | Latch/anchor |
| 2025 Chrysler Pacifica | Latch/anchor |
| 2021 Honda Odyssey | Latch/anchor |
| 2022 Toyota Redundant Sienna | Latch/anchor |
| 2023 Toyota Redundant Sienna | Latch/anchor |
| 2025 Toyota Redundant Sienna | Latch/anchor |
| 2024 Toyota Redundant Sienna | Latch/anchor |
| 2021 Chrysler Pacifica | Latch/anchor |
| 2024 Honda Odyssey | Latch/anchor |
| 2021 Toyota Redundant Sienna | Latch/anchor |
| 2022 Honda Odyssey | Latch/anchor |
| 2023 Honda Odyssey | Latch/anchor |
| 2025 Honda Odyssey | Latch/anchor |
| 2026 Honda Odyssey | Latch/anchor |
| Units affected | 1,019 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific minivan.
What's the safety risk?
An unsecured wheelchair can move during transit and increase the risk of injury for the wheelchair user and passengers. Before each trip, check that the retractors lock and treat abnormal wheelchair movement as a reason to stop using the seating position until inspected. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2021-2026 Chrysler Pacifica, Odyssey, or Redundant Sienna is included in this recall.
- Contact a franchised Chrysler dealer to schedule the free QRT-Deluxe or QRT-Max retractor inspection and replacement that fixes wheelchair restraints that do not lock.
- Bring the recall notice if Vantage Mobility mailed one. If not, reference recall number 25V877 when you call.
- Avoid transporting an occupied wheelchair with the affected restraints until the dealer confirms the retractors lock and the repair is complete.
- Call Vantage Mobility customer service at 1-800-488-9082 with questions about the wheelchair-restraint repair.
What happens at the repair
At the dealer, a Chrysler technician inspects the QRT-Deluxe and QRT-Max wheelchair restraint retractors and replaces the covered retractors, free of charge. The recall repair is available now, and parts and labor are covered. Vantage Mobility used its general reimbursement plan on file for this campaign. If you already paid out of pocket for a related wheelchair restraint retractor repair before the recall notice, bring documentation to the service desk or contact Vantage Mobility customer service about reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 17, 2025 | NHTSA published the recall |
|---|---|
| January 14, 2026 | Dealer notification began |
| January 16, 2026 | Dealer notification ended |
| January 27, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V877?
Recall 25V877 covers 1,019 2021-2026 Chrysler Pacifica, Honda Odyssey, and Toyota Redundant Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The restraint retractors fail to lock, which prevents the wheelchair from being secured properly during transit.
What should I do if my 2021-2026 Chrysler Pacifica, Honda Odyssey, or Toyota Redundant Sienna is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V877. If it is, contact a franchised Chrysler dealer or Vantage Mobility customer service at 1-800-488-9082 to arrange the inspection and retractor replacement. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Vantage Mobility's remedy says dealers will inspect and replace the wheelchair-restraint retractors free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
An unsecured wheelchair can move during transit, which increases the risk of injury. This recall is about the QRT-Deluxe and QRT-Max restraint retractors failing to lock, so the vehicle's wheelchair securement system does not hold the wheelchair as intended.
When were owners notified about recall 25V877?
Vantage Mobility mailed owner notification letters on January 27, 2026. If you bought the vehicle used or never received a letter, check your VIN anyway. The VIN decides whether your specific converted vehicle is included in recall 25V877.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V877000 |
|---|---|
| Chrysler customer service | 1-800-488-9082 |
| NHTSA recall # | 25V877 |
| NHTSA recall # (full) | 25V877000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →