Recall 25V870 affects 4 2025 Gillig Low Floor buses for wheelchair restraint retractors that do not lock. Repair is free through Gillig and Q'Straint.
Gillig is recalling 4 2025 Low Floor transit buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints because the restraint retractors are at risk of not locking. An unsecured wheelchair can move during transit and increase injury risk; Gillig dealers will complete the recall repair free of charge.
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What's wrong?
On the 2025 Gillig Low Floor bus, the QRT-DLX wheelchair securement retractor is the locking part of the restraint system. It feeds out and takes up the securement belt, then locks so the wheelchair stays anchored to the bus floor during normal travel.
Under NHTSA campaign 25V870, certain Q'Straint locking retractors in the securement device assembly can fail to lock. When that happens, the restraint does not hold the wheelchair as designed. The issue traces to defective Q'Straint retractor parts supplied inside the assembly, so the fix is to install a securement device assembly with a defect-free retractor.
Gillig says there is no effective warning sign for the driver before the retractor fails to lock. A wheelchair position that feels loose, a belt that will not lock, or movement after securement is a reason to stop using that securement position and have the bus inspected.
Who's affected?
| 2025 Gillig Low Floor | Latch/anchor |
|---|---|
| Units affected | 4 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2025 Gillig Low Floor bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unsecured wheelchair can move during transit, increasing the risk of injury. Gillig reports no effective early warning to the driver, so do not rely on a dashboard alert or visible sign to catch the problem. Schedule the repair soon. Repair is free at any franchised Gillig dealer.
What should I do?
- Check your VIN to confirm your 2025 Gillig Low Floor is included in this recall.
- Contact a franchised Gillig dealer to schedule the free retractor replacement for the wheelchair restraints that fail to lock.
- Bring the recall notice if Gillig has mailed one. If not, reference recall number 25V870 when you call.
- Keep affected wheelchair securement positions out of passenger service until the retractor replacement is complete.
- Call Gillig customer service at 1-800-735-1500 with questions about scheduling the free repair.
What happens at the repair
At the dealer, a Gillig technician works with Q'Straint to replace the wheelchair restraint retractors that do not lock. The replacement parts and labor are free under recall 25V870. Gillig uses its general reimbursement plan for owners who already paid for the same retractor repair before the recall notice. Keep invoices, repair orders, and payment records available when you contact Gillig customer service or the service desk about a claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 16, 2025 | NHTSA published the recall |
|---|---|
| January 15, 2026 | Interim owner notification (was planned for this date) |
| January 16, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V870?
Recall 25V870 covers 4 2025 Gillig Low Floor transit buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors can fail to lock, which can leave a wheelchair unsecured during transit and raise injury risk. Gillig will work with Q'Straint to replace the retractors for free.
What should I do if my 2025 Gillig Low Floor is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V870. If it is, contact Gillig customer service at 1-800-735-1500 and ask about the wheelchair restraint retractor replacement. Reference recall 25V870 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Gillig will work with Q'Straint to replace the affected wheelchair restraint retractors free of charge.
What is the safety risk?
The safety risk is an unsecured wheelchair during transit. If a QRT-Deluxe or QRT-Max retractor does not lock, the wheelchair is not properly secured and can move while the bus is in service, increasing injury risk.
When were owners notified about recall 25V870?
Gillig mailed owner notification letters on January 16, 2026. If you manage a 2025 Gillig Low Floor bus and did not receive a letter, check your VIN and contact Gillig customer service at 1-800-735-1500 with recall 25V870.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V870000 |
|---|---|
| Gillig customer service | 1-800-735-1500 |
| NHTSA recall # | 25V870 |
| NHTSA recall # (full) | 25V870000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →