Recall 25V861 affects 94 2025 Diamond Coach Vip buses for wheelchair-restraint retractors that fail to lock. Repair is free through Diamond Coach.
Diamond Coach is recalling 94 2025 Vip buses because QRT-Deluxe and QRT-Max wheelchair restraint retractors can fail to lock, leaving a wheelchair unsecured during transit. An unsecured wheelchair can move and raise the risk of injury, and Diamond Coach dealers will complete the free repair.
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What's wrong?
The Q'Straint QRT-Max wheelchair restraint in the 2025 Diamond Coach Vip bus is part of the securement system that holds a wheelchair in place while the bus is moving. The retractor is the spring-loaded locking unit in that system. It pulls in slack from the restraint strap and locks so the wheelchair stays secured to its anchor points.
On affected buses, suspect supplied material inside the restraint can keep the retractor from locking automatically. When the retractor does not lock, the strap does not hold tension the way it was designed to. That leaves the wheelchair improperly secured, even when the restraint appears connected.
There is no warning sign before failure. A restraint that looks routed and clipped still needs to be checked because the lock inside the retractor is the part that keeps the wheelchair secure during travel.
Who's affected?
| 2025 Diamond Coach Vip | Latch/anchor |
|---|---|
| Units affected | 94 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2025 Diamond Coach Vip bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unsecured wheelchair can move during transit and increase the risk of injury. Before carrying a wheelchair passenger, confirm the wheelchair is secured and schedule the retractor inspection and repair promptly. Repair is free at any franchised Diamond Coach dealer.
What should I do?
- Check your VIN to confirm your 2025 Diamond Coach Vip is included in this recall.
- Contact a franchised Diamond Coach dealer to schedule the free wheelchair-restraint retractor inspection and replacement that restores proper locking.
- Bring the recall notice if Diamond Coach mailed one. If not, reference recall number 25V861 when you call.
- Avoid transporting wheelchair passengers with QRT-Deluxe or QRT-Max restraints until the retractor inspection confirms the restraints lock correctly.
- Call Diamond Coach at 1-800-442-4645 with questions about scheduling or the free repair.
What happens at the repair
At the dealer, a Diamond Coach technician works with Q'Straint to inspect the wheelchair restraint retractors covered by recall 25V861. If a retractor does not lock correctly, the technician replaces it. The inspection and any needed retractor replacement are free under the recall, with parts and labor covered. Diamond Coach has a general reimbursement plan on file for qualifying out-of-pocket repairs paid before the recall notice. If you already paid for a related wheelchair restraint retractor repair, contact Diamond Coach and ask what documentation the plan requires.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 12, 2025 | NHTSA published the recall |
|---|---|
| December 15, 2025 | Dealer notification began |
| December 15, 2025 | Interim owner notification (was planned for this date) |
| January 31, 2026 | Dealer notification ended |
| February 6, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V861?
Recall 25V861 covers 94 2025 Diamond Coach Vip buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors can fail to lock, which prevents the wheelchair from being properly secured. Diamond Coach will work with Q'Straint to inspect and replace the retractor for free.
What should I do if my 2025 Diamond Coach Vip is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V861. If it is, contact Diamond Coach at 1-800-442-4645 to arrange the wheelchair-restraint inspection and retractor replacement. Reference recall number 25V861 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct recall 25V861 at no cost to the owner. Diamond Coach will work with Q'Straint to inspect the wheelchair-restraint retractors and replace the retractor when needed, free of charge.
What is the safety risk?
The safety risk in recall 25V861 is that an unsecured wheelchair can move during transit, increasing the risk of injury. Until your VIN is checked and the restraint system is inspected, treat the wheelchair securement system as the affected part and contact Diamond Coach for repair scheduling.
When were owners notified about recall 25V861?
Diamond Coach mailed owner notification letters on February 6, 2026. If you own or operate a 2025 Diamond Coach Vip and did not receive a letter, check your VIN and contact Diamond Coach at 1-800-442-4645 with recall number 25V861.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V861000 |
|---|---|
| Diamond Coach customer service | 1-800-442-4645 |
| NHTSA recall # | 25V861 |
| NHTSA recall # (full) | 25V861000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →