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Campaign 25V853 Posted December 10, 2025 15,454 units

1988-2022 Mci Transit Bus Recall 25V853: Door Glass

RN
Reviewed by the RecallNotify editorial team
Published May 20, 2026

Recall 25V853 covers 15,454 1988-2022 Mci transit buses with incorrect front-door glazing. Repair is free at any franchised Mci dealer.

Mci is recalling 15,454 1988-2022 transit buses, including J4500, E4500, and D4500 models, because the front door lower curb view glazing material is incorrect. The wrong glazing can reduce the driver's visibility and increase crash risk, and Mci dealers will complete the recall repair free of charge.

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What's wrong?

The lower curb-view glazing is the small window panel in the lower part of the one-piece entrance door on affected Mci buses. It gives the driver visibility along the curb side of the entry area, where passengers board and step near the door. For recall 25V853, the issue covers 1988-2022 Mci buses across several models.

The problem is the glazing material installed in that lower door position. Mci says the material is incorrect for the federal glazing standard that applies to this location. The filing does not identify a root cause. The replacement glazing will carry the AS-2 marking, which identifies the correct glazing designation for the repair.

Owners and operators are not expected to feel a change in how the door works. There is no warning sign before failure. This is a compliance and visibility-related glass issue, so the practical sign is found during inspection, not during normal driving.

Who's affected?

Spans coach models from 1988-2022, with the lower entrance-door glazing listed under both visibility and body-door components.

2013 Mci J4500 visibility component
2013 Mci J4500 body structure
2002 Mci E4500 visibility component
2002 Mci E4500 body structure
2003 Mci E4500 visibility component
Units affected15,454
Field incidentsNHTSA has logged no field incidents to date.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.

What's the safety risk?

Incorrect window glazing material can reduce the driver's visibility and increase crash risk. There is no known warning sign, so treat a reduced view through the affected window as a reason to limit driving and arrange the recall repair. Repair is free at any franchised Mci dealer.

What should I do?

  1. Check your VIN to confirm your 1988-2022 Mci bus is included in this recall.
  2. Contact a franchised Mci dealer to schedule the free repair.
  3. Schedule the front-door lower curb-view glass replacement that fixes the incorrect glazing material and protects driver visibility.
  4. Bring the recall notice if Mci mailed one. If not, reference recall number 25V853 when you call.
  5. Avoid using the bus in service if the lower curb-view glass limits driver visibility before the repair.
  6. Call Mci customer service at 1-800-241-2947 with questions and reference Mci recall 22-005.

What happens at the repair

At the dealer, a Mci technician replaces the incorrect front door lower curb view glass with glazing that meets the recall requirements. The replacement glass, parts, and labor are covered under the recall. Mci uses the manufacturer's standard reimbursement plan for this campaign. If you already paid out of pocket for the same glass repair before the owner letter, ask Mci customer service or the service desk how to submit documentation for reimbursement.

ReimbursementReimbursement available

Timeline

December 10, 2025 NHTSA published the recall
January 26, 2026 Dealer notification began
February 4, 2026 Owner notification mailed
February 6, 2026 Dealer notification ended

Frequently asked questions

What is recall 25V853?

Recall 25V853 covers 15,454 1988-2022 Mci buses with incorrect front door lower curb view glazing. The glass does not meet FMVSS 205, and reduced driver visibility increases crash risk. Mci will replace the glass for free.

What should I do if my 1988-2022 Mci J4500, E4500, D4000, D4500, D4505, D4005, J3500, 102D3, 102DL3, D4000ISTV, 102D3ISTV, or MC12PTV is on this recall?

Check your VIN to confirm your specific bus is included in recall 25V853. If it is, contact a franchised Mci dealer or Mci customer service at 1-800-241-2947 to schedule the front door lower curb view glass replacement. Reference Mci recall number 22-005 when you call.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mci will replace the incorrect glass free of charge. Parts and labor are covered through the recall repair at a franchised Mci dealer.

What is the safety risk in recall 25V853?

The safety risk is reduced driver visibility. The incorrect glazing material is in the front door lower curb view area, so the driver has less visibility than required by FMVSS 205. That increases crash risk until the glass is replaced.

When were owners notified about recall 25V853?

Mci mailed owner notification letters on February 4, 2026. The remedy is available, so an included owner can contact a franchised Mci dealer or call Mci customer service at 1-800-241-2947 to arrange the free glass replacement.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/25V853000
Mci customer service1-800-241-2947
NHTSA recall #25V853
NHTSA recall # (full)25V853000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →