Recall 25V847 covers 7 2025-2026 Entegra Qwest, Melbourne Prestige, and Melbourne recreational vehicles with incorrect weight labels. Entegra mails corrected labels free.
Entegra is recalling 7 2025-2026 Qwest, Melbourne Prestige, and Melbourne recreational vehicles because the certification and cargo labels list incorrect weight ratings. Wrong GVWR, GAWR, or GCWR information can lead owners to overload the vehicle and raise crash risk, and Entegra dealers will install corrected labels free of charge.
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What's wrong?
The affected 2025-2026 Entegra Qwest, Melbourne Prestige, and Melbourne recreational vehicles use certification and occupant and cargo carrying capacity labels to tell owners the motor home's weight limits. Those labels list the gross vehicle weight rating, axle weight rating, and combined weight rating, which are the limits used when loading the RV, choosing cargo, and checking towing capacity.
On these RVs, the labels were printed with incorrect weight information because of an internal data entry error. That means the sticker on the vehicle does not match the correct ratings for the motor home. The wrong numbers can make the RV look able to carry or tow more than it is rated for.
There is no warning sign before failure because the problem is on the label from the start. Owners will not hear, feel, or see a mechanical symptom that tells them the weight rating label is wrong.
Who's affected?
Covers three motorhome model lines across the 2025 and 2026 model years, all tied to the occupant and cargo carrying capacity label.
| 2026 Entegra Qwest | vehicle label (placard or certification) |
|---|---|
| 2026 Jayco Melbourne Prestige | vehicle label (placard or certification) |
| 2025 Jayco Melbourne | vehicle label (placard or certification) |
| Units affected | 7 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year, make, and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Incorrect weight information can lead an owner to overload the vehicle without realizing it, which increases crash risk. Treat the current label as suspect until the corrected label is installed, and avoid loading near the stated limits before confirming the new information. Repair is free at any franchised Entegra dealer.
What should I do?
- Check your VIN to confirm your 2025-2026 Entegra Qwest, Melbourne Prestige, or Melbourne RV is included in this recall.
- Contact Entegra customer service to confirm the corrected Certification and OCCC labels are being mailed for your VIN.
- Replace the incorrect weight labels as soon as the corrected labels arrive; the new labels fix the GVWR, GAWR, and GCWR information used to avoid overloading the RV.
- Reference recall number 25V847 when you call, and use Jayco recall number 9903644 if the service desk asks for the manufacturer recall number.
- Avoid loading the RV near its weight limits until the corrected labels are installed.
What happens at the repair
Entegra will mail corrected Certification and Occupant and Cargo Carrying Capacity labels at no charge. The corrected labels replace the inaccurate GVWR, GAWR, and GCWR information on the original labels, so owners have the right weight ratings for loading and towing decisions. The recall remedy is free. If you already paid for a related label correction, Entegra's general reimbursement plan covers eligible documented expenses. Contact Entegra customer service and keep any repair or label paperwork tied to this recall.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 9, 2025 | NHTSA published the recall |
|---|---|
| December 16, 2025 | Owner notification mailed |
| December 23, 2025 | Dealer notification began |
| December 23, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 25V847?
Recall 25V847 covers 7 2025-2026 Entegra Qwest, Melbourne Prestige, and Melbourne recreational vehicles with incorrect GVWR, GAWR, and GCWR information on the certification and OCCC labels. Incorrect weight information can lead to overloading the vehicle and increase crash risk.
What should I do if my 2025-2026 Entegra Qwest, Melbourne Prestige, or Melbourne is on this recall?
Check your VIN to confirm your specific recreational vehicle is included in recall 25V847. If it is, use the corrected labels from the manufacturer and contact Entegra customer service at 1-800-283-8267 if the labels have not arrived or if you need help placing them.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost. For recall 25V847, corrected certification and OCCC labels are mailed free of charge, so owners do not pay for the label correction.
What is the safety risk in recall 25V847?
The safety risk is unintentional overloading. If the certification and OCCC labels list the wrong GVWR, GAWR, or GCWR, an owner can load the recreational vehicle beyond its rated limits, increasing the risk of a crash.
When were owners notified about recall 25V847?
Owner notification letters were mailed on December 16, 2025. If you bought the vehicle used or never received a letter, check your VIN and contact Entegra customer service at 1-800-283-8267 with recall number 9903644.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V847000 |
|---|---|
| Entegra customer service | 1-800-283-8267 |
| NHTSA recall # | 25V847 |
| NHTSA recall # (full) | 25V847000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →