Recall 25V830 affects 1,899 2024-2025 Mercedes-Benz AMG Eqe SUV 4MATIC SUVs for pedestrian-warning sound software. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 1,899 2024-2025 AMG Eqe SUV 4MATIC vehicles because a software error keeps the external pedestrian warning sound from continuously increasing in volume as speed rises. Insufficient sound can leave pedestrians without enough warning of an approaching vehicle, increasing crash risk, and the Mercedes-Benz dealer repair will be free once available.
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What's wrong?
The external pedestrian warning sound on the 2024-2025 Mercedes-Benz AMG Eqe SUV 4MATIC is the low-speed alert that helps people outside the vehicle hear it approaching. The PMD sound generator and Acoustic Vehicle Alerting System produce that sound because electric vehicles are quiet at low speeds.
On affected SUVs, the sound software does not make the alert volume rise continuously as vehicle speed increases. Mercedes-Benz traced the issue to a software version installed during the development process. The sound met individual minimum levels at specified speeds, but the change in volume between those speeds did not follow the continuous increase required by FMVSS 141.
The driver will not receive a dashboard warning or other alert for this issue. There is no warning sign before the noncompliance.
Who's affected?
The scope stays on one model and one pedestrian-alert component across the 2024 and 2025 model years.
| 2024 Mercedes-Benz AMG Eqe SUV 4MATIC | External/pedestrian alert |
|---|---|
| 2025 Mercedes-Benz AMG Eqe SUV 4MATIC | External/pedestrian alert |
| Units affected | 1,899 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Insufficient pedestrian warning sounds can fail to alert pedestrians that the vehicle is approaching, increasing the risk of a crash. The driver gets no warning for this noncompliance, so use extra care around pedestrians until the software update is complete. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2024-2025 Mercedes-Benz AMG Eqe SUV 4MATIC is included in this recall.
- Contact Mercedes-Benz customer service to confirm repair timing before booking dealer service.
- Schedule the free AVAS software update that restores the pedestrian warning sound increase as speed rises.
- Bring the owner notice if Mercedes-Benz mailed one. If not, reference recall number 25V830 when you call.
- Drive with extra care around pedestrians until the software update is complete.
What happens at the repair
Once the dealer repair is available, a Mercedes-Benz technician will update the Acoustic Vehicle Alerting System software so the external pedestrian warning sound works as required as speed increases. Parts and labor are covered under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 1, 2025 | NHTSA published the recall |
|---|---|
| December 5, 2025 | Dealer notification began |
| December 5, 2025 | Dealer notification ended |
| December 5, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 12, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V830?
Recall 25V830 covers 1,899 2024-2025 Mercedes-Benz AMG Eqe SUV 4MATIC vehicles with an Acoustic Vehicle Alerting System software error. The pedestrian warning sound does not continuously increase in volume as speed rises. Mercedes-Benz dealers will update the AVAS software for free.
What should I do if my 2024-2025 Mercedes-Benz AMG Eqe SUV 4MATIC is on this recall?
Check your VIN to confirm your specific SUV is included in recall 25V830. If it is, contact a franchised Mercedes-Benz dealer to schedule the AVAS software update. Reference recall number 25V830 or Mercedes-Benz recall number 2025120003 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz will update the Acoustic Vehicle Alerting System software free of charge at any franchised Mercedes-Benz dealer.
What is the safety risk in recall 25V830?
The risk is that pedestrians do not receive enough warning sound from the approaching vehicle. Mercedes-Benz says the AVAS sound does not continuously increase in volume as vehicle speed rises, which increases the risk of a crash. The dealer repair corrects the software.
When were owners notified about recall 25V830?
Mercedes-Benz mailed owner notification letters on January 12, 2026. If you bought the SUV used or did not receive a letter, the VIN still decides whether the free repair applies to your specific vehicle.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V830000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 25V830 |
| NHTSA recall # (full) | 25V830000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →