Nissan is recalling 64,085 2025-2026 Armada, Murano, and QX80 SUVs for rearview camera display failure. Repair is free at any franchised Nissan dealer.
Nissan is recalling 64,085 2025-2026 Armada, Murano, and QX80 vehicles because a software error in the In-Vehicle Infotainment system can keep the rearview camera image from appearing when the vehicle is shifted into reverse. That missing image reduces the driver's view behind the vehicle and increases crash risk, and the dealer repair is free.
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What's wrong?
The In-Vehicle Infotainment system in these 2025-2026 Armada, Murano, and QX80 vehicles controls the center display. That screen handles audio and settings, but it also shows the rearview camera image when the driver shifts into reverse. The AV controller is the electronic unit that starts the screen and tells it what image to show.
On affected vehicles, the IVI software can send the wrong start-up command during vehicle start-up. That error puts the unit into a power-saving hibernate mode instead of waking the display. When that happens, the screen stays black, and the rearview camera image does not appear after the vehicle is shifted into reverse.
There is no warning sign before failure. An owner notices the problem only when the center screen is blank at start-up or the rearview image does not appear while backing up.
Who's affected?
Covers three SUV nameplates across the 2025 and 2026 model years, all tied to the same back-over prevention software.
| 2026 Nissan Armada | Software |
|---|---|
| 2025 Nissan Murano | Software |
| 2026 INFINITI QX80 | Software |
| 2025 INFINITI QX80 | Software |
| 2025 Nissan Armada | Software |
| Units affected | 64,085 |
| Field incidents | NHTSA has logged 634 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
When the rearview image does not display, the driver's view behind the vehicle is reduced, increasing the risk of a crash. There is no warning sign before the image fails to display. Use mirrors and check behind the vehicle carefully, then schedule the software update soon. Repair is free at any franchised Nissan dealer.
What should I do?
- Check your VIN to confirm your 2025-2026 Armada, Murano, or QX80 is included in this Nissan recall.
- Contact a franchised Nissan or INFINITI dealer to schedule the free IVI software update that fixes the rearview camera display failure at startup.
- Ask whether the update can be completed over the air or must be handled at the dealer.
- Bring the recall notice if Nissan has mailed one. If not, reference recall number 25V821 when you call.
- Use extra care when backing up until the repair is complete. Turn around and check behind the vehicle if the rearview image does not display.
What happens at the repair
At the dealer, a Nissan technician updates the IVI system software so the rearview camera image displays properly when the vehicle is shifted into reverse. The same software update can also be delivered over the air if your vehicle receives it that way. The recall repair is free, and parts and labor are covered when dealer service is needed. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the affected vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| November 26, 2025 | NHTSA published the recall |
|---|---|
| December 12, 2025 | Dealer notification began |
| December 12, 2025 | Dealer notification ended |
| December 12, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 26, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V821?
Recall 25V821 covers 64,085 2025-2026 Nissan Armada, Murano, and QX80 vehicles with an IVI software error that can stop the rearview camera image from displaying in reverse. The software update is free through a dealer or over the air.
What should I do if my 2025-2026 Nissan Armada, Murano, or QX80 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V821. If it is, contact a franchised dealer for your vehicle brand and ask whether the IVI software update is available through the service department or over the air. The update is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. For recall 25V821, the IVI system software update is free whether it is completed by a dealer or delivered through an over-the-air update.
What is the safety risk?
The safety risk is reduced rear visibility when backing up. If the rearview camera image does not display after startup and the vehicle is shifted into reverse, the driver has less view behind the vehicle, increasing the risk of a crash.
When were owners notified about recall 25V821?
Nissan mailed owner notification letters on February 2, 2026. VINs became searchable for this recall on December 12, 2025. If you bought the vehicle used or never received a letter, check your VIN and reference recall 25V821 when you contact the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V821000 |
|---|---|
| Nissan customer service | 1-800-662-6200 |
| NHTSA recall # | 25V821 |
| NHTSA recall # (full) | 25V821000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →