Recall 25V819 affects 94 2026 Cadillac Vistiq vehicles because the electronic owner's manual did not download. Free repair at any franchised Cadillac dealer.
Cadillac is recalling 94 2026 Vistiq electric vehicles because the radio was not set to download the electronic owner's manual during production. Without that manual, owners lack safety instructions for vehicle operation and child restraint anchorage systems, increasing the risk of injury in a crash; Cadillac dealers have a free repair available.
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What's wrong?
In NHTSA campaign 25V819, the part at issue is the electronic owner's manual for the 2026 Cadillac Vistiq. It is a digital file that the vehicle's radio downloads and stores so owners can read operating and safety instructions from the vehicle. That manual includes information about safe use and operation, including child restraint anchorage information required for the vehicle.
The problem starts with the radio status set during assembly. Some radios were left in a state that did not trigger the reboot needed to download the electronic owner's manual. Vehicles corrected before shipment are not included, but affected Vistiq vehicles reached owners without confirmed access to the manual in the vehicle.
The warning sign is practical: owners will not be able to log in to the myCadillac app from the vehicle. The recall is about missing in-vehicle manual access, not a broken child seat anchor or a driveability failure.
Who's affected?
VINs became searchable on November 25, 2025.
| 2026 Cadillac Vistiq | vehicle equipment |
|---|---|
| Units affected | 94 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2026 Cadillac Vistiq is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Without the electronic owner's manual, an owner has less guidance on safe vehicle operation and crash related instructions. The myCadillac login issue is also a sign that the manual download has not completed. Schedule the radio reset soon. Repair is free at any franchised Cadillac dealer.
What should I do?
- Check your VIN to confirm your 2026 Cadillac Vistiq is included in this recall.
- Contact a franchised Cadillac dealer to schedule the free radio reset that lets the electronic owner's manual download.
- Bring the recall notice Cadillac mailed, or reference recall number 25V819 when you call.
- Review the electronic owner's manual after the reset before installing a child restraint or relying on child-restraint anchorage instructions.
- Call Cadillac customer service at 1-800-333-4223 with questions about recall number 25V819.
What happens at the repair
At the dealer, a Cadillac technician resets the vehicle radio so the electronic owner's manual downloads automatically. The reset and related labor are free under the recall. This repair addresses the radio status set during production, which kept the manual from downloading as intended. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because all covered vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| November 25, 2025 | NHTSA published the recall |
|---|---|
| November 25, 2025 | Dealer notification began |
| November 25, 2025 | Dealer notification ended |
| November 25, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 30, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V819?
Recall 25V819 covers 94 2026 Cadillac Vistiq electric vehicles whose radio was not set to download the electronic owner's manual during production. Cadillac dealers will reset the vehicle radio so the manual downloads automatically, free of charge.
What should I do if my 2026 Cadillac Vistiq is on this recall?
Check your VIN to confirm your specific Vistiq is included in recall 25V819. If it is, contact a franchised Cadillac dealer to schedule the radio reset. Reference recall number 25V819 or Cadillac recall A252516680 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Cadillac says dealers will reset the vehicle radio free of charge so the electronic owner's manual downloads automatically.
What is the safety risk?
The risk is missing required owner-manual instructions for safe vehicle use. Without the electronic manual, owners do not have the guidance needed for safe operation and child-restraint anchorage information, increasing the risk of injury in a crash.
When were owners notified about recall 25V819?
Cadillac mailed owner notification letters on December 30, 2025. If you bought the Vistiq used or never received a letter, the VIN still decides whether the free dealer repair applies to your vehicle.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V819000 |
|---|---|
| Cadillac customer service | 1-800-333-4223 |
| NHTSA recall # | 25V819 |
| NHTSA recall # (full) | 25V819000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →