Recall 25V810 affects 37 2019-2024 Altec At Series vehicles because the lower emergency stop can fail. Altec will correct the wiring for free.
Altec is recalling 37 2019-2024 At Series vehicles because the lower emergency stop does not always shut off the unit when the upper control is selected. If that stop fails during an emergency, the risk of death or serious injury increases; Altec dealers will complete the recall repair free of charge.
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What's wrong?
The emergency stop, or E-stop, on 2019-2024 Altec At Series vehicles is meant to stop machine motion when an operator presses it. The lower E-stop gives a person at the lower controls a way to shut the system down, including when the upper control station is selected.
On affected vehicles, the wiring can allow a 12-volt signal from the power distribution module to feed the machine harness. That signal can keep the machine active after the lower E-stop is pressed. The repair removes that signal path so the E-stop system responds as intended.
There is no warning sign before failure. An operator pressing the lower E-stop would expect the machine to stop, but the machine can continue moving while the upper control is selected.
Who's affected?
Covers six model years of At Series vehicles using the same inverter wiring schematic.
| 2024 Altec At Series | wiring |
|---|---|
| 2023 Altec At Series | wiring |
| 2022 Altec At Series | wiring |
| 2021 Altec At Series | wiring |
| 2020 Altec At Series | wiring |
| 2019 Altec At Series | wiring |
| Units affected | 37 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the lower-control emergency stop fails to shut the machine off, motion can continue during an emergency, increasing the risk of death or serious injury. There is no warning sign before this failure. Stop using the unit if the E-stop does not shut it down, and schedule the repair soon. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2019-2024 Altec At Series is included in this recall.
- Contact a franchised Altec dealer to schedule the free wiring correction between the power distribution module and machine harness, which restores lower emergency-stop function when upper control is selected.
- Bring the recall notice if Altec mailed one. If not, reference recall number 25V810 when you call.
- Treat the lower emergency stop as unreliable until the wiring correction is complete.
- Call Altec customer service at 1-877-462-5832 with questions about scheduling or repair status.
What happens at the repair
At the dealer, an Altec technician corrects the wiring between the power distribution module and the machine harness so the lower emergency stop works when the upper control is selected. The recall repair is free, and parts and labor are covered. Altec uses its general reimbursement plan for owners who already paid out of pocket for this repair. Keep repair paperwork and ask Altec customer service or the service desk how to submit documented expenses.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 21, 2025 | NHTSA published the recall |
|---|---|
| January 13, 2026 | Owner notification mailed |
| January 16, 2026 | Dealer notification ended |
| January 16, 2026 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V810?
Recall 25V810 covers 37 2019-2024 Altec At Series vehicles with wiring that leaves the lower emergency stop unable to shut off the unit when the upper control is selected. Altec will correct the wiring between the power distribution module and the machine harness for free.
What should I do if my 2019-2024 Altec At Series is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V810. If it is, contact Altec customer service at 1-877-462-5832 and reference recall CSN-3265 to arrange the free wiring correction.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no charge, and Altec says it will correct the wiring between the power distribution module and the machine harness free of charge.
What is the safety risk?
The safety risk is that the lower emergency stop does not shut off the unit during an emergency when the upper control is selected. NHTSA campaign 25V810 states that this condition increases the risk of death or serious injury.
When were owners notified about recall 25V810?
Altec mailed owner notification letters on January 16, 2026. If you bought the vehicle used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call Altec with recall CSN-3265 if your vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V810000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 25V810 |
| NHTSA recall # (full) | 25V810000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →