Recall 25V797 affects 1,535 2025 Hyundai Ioniq 5 vehicles for loose front seat belt retractors. Repair is free at any franchised Hyundai dealer.
Hyundai is recalling 1,535 2025 Ioniq 5 vehicles to fix driver and front passenger seat belt retractors that are not confirmed securely fastened. The defect can keep a retractor from working properly in a crash and increase injury risk; Hyundai dealers will complete the recall repair free of charge.
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What's wrong?
In NHTSA campaign 25V797, the front seat belt retractor is the spool assembly that manages belt slack for the driver and front passenger. It lets the belt pull out during normal use, then locks the belt when the vehicle stops sharply. The retractor has to be bolted tightly to the vehicle structure so the belt holds its position.
On affected 2025 Hyundai Ioniq 5 vehicles, the retractor fastening bolt was not installed properly during an off-line rework process. That work involved taking apart the B-pillar area, where the front seat belt retractor mounts. If the bolt was left at low torque, the retractor is not secured to the correct setting and the seat belt attachment does not have the confirmed clamping force Hyundai intended.
There is no warning sign before failure. An owner will not see a light, hear a noise, or feel a change in normal seat belt use that confirms this bolt is loose.
Who's affected?
| 2025 Hyundai Ioniq 5 | seat belt |
|---|---|
| Units affected | 1,535 |
| Field incidents | NHTSA has logged 5 field incidents to date. |
Not every 2025 Hyundai Ioniq 5 is on the list. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An improperly secured seat belt retractor can fail to work as intended in a crash, increasing injury risk. There is no warning sign before a crash-related failure. If your VIN is included, schedule the inspection soon. Repair is free at any franchised Hyundai dealer.
What should I do?
- Check your VIN to confirm your 2025 Hyundai Ioniq 5 is included in this recall.
- Contact a franchised Hyundai dealer to schedule the free inspection and re-securing of the front seat belt retractors so they work properly in a crash.
- Bring the owner letter if you have it, and reference recall number 25V797 when you call.
- Call Hyundai customer service at 1-855-371-9460 with questions about Hyundai recall 287.
- Keep every occupant properly buckled until the dealer confirms the retractors are secure.
What happens at the repair
At the dealer, a Hyundai technician inspects the driver and front passenger seat belt retractors and secures them if needed. The recall repair is available now, and the inspection and any related securing work are free. If you paid for a related seat belt retractor repair before the owner letter, Hyundai's standard reimbursement plan covers documented expenses. Bring receipts or repair paperwork to the service desk and ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 17, 2025 | NHTSA published the recall |
|---|---|
| November 19, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 30, 2025 | Owner notification mailed |
| January 16, 2026 | Dealer notification began |
| January 16, 2026 | Dealer notification ended |
Frequently asked questions
What is recall 25V797?
Recall 25V797 covers 1,535 2025 Hyundai Ioniq 5 vehicles with driver and front passenger seat belt retractors that are not secured properly. In a crash, the retractor can fail to function properly and increase injury risk. Hyundai dealers will inspect and secure the retractors for free.
What should I do if my 2025 Hyundai Ioniq 5 is on this recall?
Check your VIN to confirm your specific Ioniq 5 is included in recall 25V797. If it is, contact a franchised Hyundai dealer to schedule the seat belt retractor inspection and repair. Reference recall number 25V797 or Hyundai recall 287 when you call.
Is the recall repair free?
Yes. Federal recall law requires the recall repair to be performed at no cost, and Hyundai says dealers will inspect and secure the affected seat belt retractors free of charge. Parts and labor are covered at any franchised Hyundai dealer.
Is it safe to drive my 2025 Hyundai Ioniq 5 before the recall repair?
Hyundai has not issued a do-not-drive instruction for recall 25V797. The safety risk is that an improperly secured front seat belt retractor can fail to work properly in a crash, increasing injury risk. Schedule the dealer inspection and repair as soon as you can.
When did Hyundai notify owners about recall 25V797?
Hyundai mailed owner notification letters on December 30, 2025. VINs became searchable on November 19, 2025. If you never received a letter, check your VIN and call Hyundai customer service at 1-855-371-9460 or a franchised Hyundai dealer with recall number 25V797.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V797000 |
|---|---|
| Hyundai customer service | 1-855-371-9460 |
| NHTSA recall # | 25V797 |
| NHTSA recall # (full) | 25V797000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →