Recall 25V782 covers 38 2025 New Way Side Loader and Front Loader trucks for CNG valve leaks. Free repair at a franchised New Way dealer.
New Way is recalling 38 2025 Side Loader and Front Loader trucks because manual cylinder valves in the CNG fuel system can crack at the bottom plugged port and leak natural gas. A natural gas leak near an ignition source increases the risk of fire, and New Way dealers will complete the repair free of charge.
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What's wrong?
The Agility Fuel Solutions CNG fuel system on the 2025 New Way Side Loader and Front Loader trucks stores compressed natural gas and feeds it to the engine under pressure. A manual cylinder valve is the shutoff point at the tank, controlling gas flow and sealing a plugged port in the valve body. That seal has to hold pressure while the truck works, idles, and refuels.
On the affected trucks, the bottom plugged port in the manual cylinder valve can develop stress corrosion cracks. The cracking starts in the valve body and can grow until the port leaks or separates. If that happens, compressed natural gas vents from the tank into the air. In the presence of an ignition source, that gas release creates a fire risk.
The warning sign is visible and audible once the leak grows. Owners or operators can notice loud hissing from the fuel system and a white plume of gas venting from the system.
Who's affected?
Covers Side Loader and Front Loader refuse trucks from the 2025 model year, both using the same Agility CNG fuel-system manual cylinder valve.
| 2025 New Way Side Loader | fuel system |
|---|---|
| 2025 New Way Front Loader | fuel system |
| Units affected | 38 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A natural gas leak near an ignition source increases the risk of a fire. Loud hissing gas or a white plume from the system is a warning sign to stop using the vehicle, move away from ignition sources, and call the dealer. Repair is free at any franchised New Way dealer.
What should I do?
- Check your VIN to confirm your 2025 New Way Side Loader or Front Loader is included in this recall.
- Contact a franchised New Way dealer to schedule the free manual cylinder valve replacement that fixes the CNG fuel-system leak risk.
- Bring the recall notice if New Way has mailed one. If not, reference recall number 25V782 when you call.
- Call New Way customer service at 1-800-831-1858 with questions about the repair.
- Keep the truck away from ignition sources until the CNG fuel-system valve replacement is complete.
What happens at the repair
At the dealer, a New Way technician replaces the manual cylinder valves in the CNG fuel system. The recall repair is free, and Agility covers the valve replacement. The service desk can confirm whether the valve work has already been completed on your truck or needs to be scheduled. New Way and Agility are not offering a separate compensation plan for this campaign. Agility is handling the remaining valve replacements at its expense.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| November 13, 2025 | NHTSA published the recall |
|---|---|
| March 5, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V782?
Recall 25V782 covers 38 2025 New Way Side Loader and Front Loader trucks with manual cylinder valves in the CNG fuel system that can crack and leak natural gas. Agility will replace the valves for free.
What should I do if my 2025 New Way Side Loader or Front Loader is on this recall?
Check your VIN to confirm your specific truck is included in recall 25V782. If it is, contact New Way customer service at 1-800-831-1858 or a franchised New Way service location to arrange the free CNG valve replacement.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the remedy for recall 25V782 is a free valve replacement. Parts and labor are covered for included 2025 New Way Side Loader and Front Loader trucks.
What is the safety risk?
The safety risk is fire. A cracked manual cylinder valve in the CNG fuel system can leak natural gas, and a leak near an ignition source increases fire risk. The fix is the free valve replacement under recall 25V782.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V782000 |
|---|---|
| New Way customer service | 1-800-831-1858 |
| NHTSA recall # | 25V782 |
| NHTSA recall # (full) | 25V782000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →