Recall 25V780 covers 592 2025-2026 Forest River Bus buses for wheelchair retractors that do not lock. Repair is free at franchised Forest River Bus dealers.
Forest River Bus is recalling 592 2025-2026 transit buses, including Glaval Entourage, Eldorado, and Starcraft Starlite models, because certain QRT-Deluxe and QRT-Max wheelchair restraint retractors can fail to lock. An unsecured wheelchair can move during transit and raise the risk of injury; Forest River Bus dealers will complete the repair free of charge.
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What's wrong?
The wheelchair restraint retractor in the 2025-2026 Forest River Bus transit buses is the spring-loaded locking unit that pays out and pulls back the restraint webbing. Its job is to let an operator position the belt or strap around a wheelchair, then lock so the wheelchair stays secured while the bus is moving. The QRT-Deluxe and QRT-Max systems depend on that retractor lock to hold tension.
On affected buses, the auto-release function can stick because of friction between parts inside the retractor. When that happens, the retractor does not lock as designed. The restraint still looks like part of the securement system, but it does not hold the wheelchair firmly enough for normal travel.
An unlocked retractor is detectable during a standard functional inspection or pre-trip inspection. Operators also can notice abnormal wheelchair movement, which is a sign that the restraint is not holding as intended.
Who's affected?
The scope spans the 2025 and 2026 model years across Forest River Bus body lines, all tied to the same wheelchair-restraint latch/anchor component.
| 2025 Forest River Bus Glaval Entourage | Latch/anchor |
|---|---|
| 2025 Forest River Bus Eldorado | Latch/anchor |
| 2025 Forest River Bus Elkhart Coach | Latch/anchor |
| 2025 Forest River Bus Forest River Van | Latch/anchor |
| 2025 Forest River Bus Startrans Candidate Ii | Latch/anchor |
| 2025 Forest River Bus Glaval Universal | Latch/anchor |
| 2026 Forest River Bus Starcraft Starlite | Latch/anchor |
| 2026 Forest River Bus Starcraft Allstar Xl | Latch/anchor |
| 2026 Forest River Bus Starcraft Allstar | Latch/anchor |
| 2026 Forest River Bus Senator Ii | Latch/anchor |
| 2026 Forest River Bus P/S2 | Latch/anchor |
| 2026 Forest River Bus Mobility Trans Safetbus | Latch/anchor |
| 2026 Forest River Bus Glaval Universal | Latch/anchor |
| 2026 Forest River Bus Elkhart Coach | Latch/anchor |
| 2026 Forest River Bus Forest River Van | Latch/anchor |
| 2026 Forest River Bus Eldorado | Latch/anchor |
| 2026 Forest River Bus Startrans Candidate Ii | Latch/anchor |
| 2025 Forest River Bus Champion Bus | Latch/anchor |
| 2025 Forest River Bus Mobility Trans Safetbus | Latch/anchor |
| 2025 Forest River Bus Senator Ii | Latch/anchor |
| 2025 Forest River Bus Starcraft Allstar | Latch/anchor |
| 2025 Forest River Bus Starcraft Starlite | Latch/anchor |
| 2025 Forest River Bus Starcraft Allstar Xl | Latch/anchor |
| 2025 Forest River Bus Senator Ii Hd | Latch/anchor |
| Units affected | 592 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unsecured wheelchair can move during transit, increasing injury risk for the passenger. An unlocked retractor is detectable during a functional or pre-trip inspection, or when abnormal wheelchair movement is observed. If your vehicle carries wheelchair passengers, inspect the securement before service and schedule the recall repair soon. Repair is free at any franchised Forest River Bus dealer.
What should I do?
- Check your VIN to confirm your 2025-2026 Forest River Bus model is included in this recall.
- Contact a franchised Forest River Bus dealer to schedule the free retractor inspection and replacement that fixes wheelchair restraints that do not lock.
- Bring the recall notice if Forest River Bus mailed one. If not, reference recall number 25V780 when you call.
- Avoid carrying passengers in wheelchair positions with restraints that do not lock until the dealer inspection is complete.
- Call Forest River Bus customer service at 1-800-348-7440 with questions about scheduling or owner paperwork.
What happens at the repair
At the dealer, a Forest River Bus technician inspects the wheelchair restraint retractors and replaces any retractor that does not lock properly. The inspection, replacement parts, and labor are free under the recall. Forest River Bus uses its standard reimbursement plan for eligible out-of-pocket repairs paid before the recall notice. Bring receipts and repair documentation to the service desk, or contact Forest River Bus customer service, to start the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 13, 2025 | NHTSA published the recall |
|---|---|
| December 9, 2025 | Owner notification mailed |
| December 23, 2025 | Dealer notification began |
| December 23, 2025 | Dealer notification ended |
| December 23, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V780?
Recall 25V780 covers 592 2025-2026 Forest River Bus transit buses equipped with certain QRT-Deluxe and QRT-Max wheelchair restraints. The restraint retractors can fail to lock, preventing a wheelchair from being properly secured. Dealers will inspect and replace the retractors as needed for free.
What should I do if my 2025-2026 Forest River Bus transit bus is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V780. If it is, contact a franchised Forest River Bus dealer to schedule the wheelchair restraint retractor inspection. The dealer will replace affected retractors as needed, free of charge.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Forest River Bus says dealers will inspect and replace the wheelchair restraint retractors as necessary free of charge. Parts and labor are covered at a franchised Forest River Bus dealer.
What is the safety risk in recall 25V780?
The safety risk is an unsecured wheelchair during transit. If the retractor does not lock, the wheelchair is not properly secured and can move while the bus is in use, increasing the risk of injury. The repair path is an inspection and retractor replacement as needed.
When were owners notified about recall 25V780?
Forest River Bus mailed owner notification letters on December 9, 2025. If you own or operate an affected bus and did not receive a letter, check your VIN and call Forest River Bus customer service at 1-800-348-7440 with recall number 51-2001.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V780000 |
|---|---|
| Forest River Bus customer service | 1-800-348-7440 |
| NHTSA recall # | 25V780 |
| NHTSA recall # (full) | 25V780000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →