Recall 25V772 affects 79 2025 Phoenix buses for wheelchair restraint retractors that do not lock. Free repair at any Coach And Equipment dealer.
Coach And Equipment is recalling 79 2025 Phoenix transit buses because QRT-Deluxe and QRT-Max wheelchair restraint retractors can fail to lock. The defect can leave a wheelchair unsecured during transit and increase injury risk; Coach And Equipment dealers will complete the recall repair free of charge.
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What's wrong?
The wheelchair restraint retractor on the 2025 Coach And Equipment Phoenix is part of the securement system that holds a wheelchair in place while the bus is moving. QSTRAINT QRT-MAX and QRT-DLX retractors use a locking mechanism to keep the restraint belt tight after the wheelchair is positioned and secured.
On affected buses, the retractor auto-lock function does not work properly. The belt retractor can fail to lock after the restraint is set, which means the wheelchair is not held firmly in the seating position. That is the defect described in NHTSA campaign 25V772.
An owner, driver, or attendant can notice the problem after securing the wheelchair. The warning sign is a wheelchair that becomes loose or shifts in the seating position after the restraints have been fastened.
Who's affected?
| 2025 Coach And Equipment Phoenix | Latch/anchor |
|---|---|
| Units affected | 79 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unsecured wheelchair can move during transit, increasing the risk of injury. If the securement feels loose or releases after the wheelchair is locked in place, stop using that seating position and arrange inspection with the dealer. Repair is free at any franchised Coach And Equipment dealer.
What should I do?
- Check your VIN to confirm your 2025 Coach And Equipment Phoenix is included in this recall.
- Contact a franchised Coach And Equipment dealer to schedule the free wheelchair-restraint retractor inspection and replacement that fixes restraints that do not lock.
- Bring the recall notice Coach And Equipment mailed, or reference recall number 25V772 when you call.
- Avoid carrying wheelchair passengers in an affected seating position until the restraint retractor locks correctly after the free repair.
What happens at the repair
At the dealer, a Coach And Equipment technician inspects the wheelchair restraint retractors and replaces any affected retractors that do not lock correctly. Parts and labor are covered under the recall. Owners and dealers contact QSTRAINT for replacement parts at no charge, and RMAs are required for affected removed retractor products. If you already paid for a related fix before the recall notice, keep the repair paperwork and ask Coach And Equipment customer service about reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 10, 2025 | NHTSA published the recall |
|---|---|
| November 24, 2025 | Owner notification mailed |
| December 1, 2025 | Dealer notification began |
| December 2, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 25V772?
Recall 25V772 covers 79 2025 Coach And Equipment Phoenix transit buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The restraint retractors can fail to lock, which prevents the wheelchair from being properly secured. Dealers will inspect and replace the retractors as needed for free.
What should I do if my 2025 Coach And Equipment Phoenix is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V772. If it is, contact a Coach And Equipment dealer to schedule the wheelchair-restraint retractor inspection. Reference recall 25V772 when you call, or contact Coach And Equipment customer service at 1-800-724-8464.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Coach And Equipment dealers will inspect the wheelchair-restraint retractors and replace them as needed free of charge.
What is the safety risk?
An unsecured wheelchair can move during transit, increasing the risk of injury. The recall concerns the QRT-Deluxe and QRT-Max restraint retractors, which can fail to lock and prevent the wheelchair from being properly secured.
When were owners notified about recall 25V772?
Coach And Equipment mailed owner notification letters on November 24, 2025. If you bought the bus used or did not receive a letter, check your VIN and reference recall 25V772 when you contact the dealer or Coach And Equipment customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V772000 |
|---|---|
| Coach And Equipment customer service | 1-800-724-8464 |
| NHTSA recall # | 25V772 |
| NHTSA recall # (full) | 25V772000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →