Recall 25V761 affects 55 2024-2026 Endera Shuttle buses for wheelchair restraint retractors that do not lock properly. Repair is free at any franchised Endera dealer.
Endera is recalling 55 2024-2026 Shuttle transit buses under recall 25V761 because wheelchair restraint retractors can fail to lock. An unsecured wheelchair can move during transit or a crash, increasing injury risk, and Endera dealers will complete the free repair.
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What's wrong?
The wheelchair restraint retractor in the 2024-2026 Endera Shuttle is part of the securement system that holds a wheelchair in place inside the bus. The retractor works like a locking belt: it pays out enough webbing to position the chair, then locks so the chair stays secured during travel. QRT MAX and QRT DELUXE retractors are the affected parts listed for this recall.
On affected buses, the retractor can stay unlocked because of a manufacturing defect in the wheelchair securement part. If the retractor does not auto-lock when needed, the restraint cannot hold the wheelchair as designed. That prevents the wheelchair from being properly secured, even when the securement point appears to be in place.
There is no warning sign before failure. Occupants would not get a light, sound, or other indication that the retractor is defective, so the inspection has to confirm the part, lot, and lot ID before the bus is cleared or repaired.
Who's affected?
Covers one Shuttle model across the 2024, 2025, and 2026 model years, with wheelchair restraint latch/anchor equipment listed for each year.
| 2024 Endera Shuttle | Latch/anchor |
|---|---|
| 2025 Endera Shuttle | Latch/anchor |
| 2026 Endera Shuttle | Latch/anchor |
| Units affected | 55 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If a wheelchair is not locked, it can move during transit or during a crash, increasing the risk of injury to the occupant. There is no warning sign before failure, so confirm the recall repair promptly. Repair is free at any franchised Endera dealer.
What should I do?
- Check your VIN to confirm your 2024-2026 Endera Shuttle is included in this recall.
- Contact a franchised Endera dealer to schedule the free wheelchair-restraint retractor inspection and replacement that fixes retractors that do not lock.
- Bring the owner letter Endera mailed on November 21, 2025. If you do not have it, reference recall number 25V761 when you call.
- Avoid carrying wheelchair passengers in seating positions with retractors that fail to lock until the repair is complete.
What happens at the repair
At the dealer, an Endera technician inspects the wheelchair restraint retractors and checks the part, lot, and lot identification marks against the affected retractor list. If a retractor is included, the dealer notifies Endera, receives updated parts, and replaces the affected retractor. The inspection and replacement are free under the recall. This repair is available now, so owners with an included VIN can schedule service with an Endera dealer and ask how the bus should be handled before the appointment.
Timeline
| November 5, 2025 | NHTSA published the recall |
|---|---|
| November 10, 2025 | Dealer notification began |
| November 17, 2025 | Dealer notification ended |
| November 21, 2025 | Owner notification mailed |
| November 24, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V761?
Recall 25V761 covers 55 2024-2026 Endera Shuttle transit buses equipped with wheelchair restraint retractors that do not lock as designed. NHTSA campaign 25V761 states that an unlocked wheelchair can move during transit or during a crash, increasing injury risk. Endera dealers will inspect and replace the retractors for free.
What should I do if my 2024-2026 Endera Shuttle is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V761. If it is, contact an Endera dealer to schedule the wheelchair restraint retractor inspection. The dealer will replace affected retractors as needed, free of charge. Reference recall 25V761 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Endera's remedy says dealers will inspect and replace the wheelchair restraint retractors as necessary free of charge. Parts and labor are covered for buses included in recall 25V761.
What is the safety risk?
The safety risk is that an unlocked wheelchair can move while the bus is in motion or during a crash. NHTSA campaign 25V761 ties that movement to increased injury risk. Until the repair is complete, confirm whether each wheelchair restraint retractor locks before carrying passengers who use wheelchair securement.
When were owners notified about recall 25V761?
Endera mailed owner notification letters on November 21, 2025. If you own or operate a 2024-2026 Endera Shuttle and never received a letter, check your VIN to confirm whether the bus is included. You can also call Endera customer service at 419-523-3593.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V761000 |
|---|---|
| Endera customer service | 419-523-3593 |
| NHTSA recall # | 25V761 |
| NHTSA recall # (full) | 25V761000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →