Recall 25V759 covers 2,810 Braun-modified 2021-2026 minivans with wheelchair retractors that fail to lock. Free repair at a franchised Chrysler dealer.
Braun is recalling 2,810 2021-2026 wheelchair-accessible Chrysler Pacifica, Honda Odyssey, and Toyota Sienna vehicles under recall 25V759. The wheelchair restraint retractors can fail to lock, so a wheelchair can move during transit or in a crash, and a Chrysler dealer will complete the free repair.
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What's wrong?
The QRT-MAX wheelchair restraint retractor in these 2021-2026 Braun Chrysler Pacifica, Honda Odyssey, and Toyota Sienna vehicles is the locking belt unit that secures a wheelchair to the vehicle floor. In normal use, the retractor lets the restraint extend during setup, then retracts and locks so the wheelchair stays held in place during travel.
On affected vehicles, the auto release function can stick because internal parts create too much friction. When that happens, the retractor does not lock as designed. A wheelchair that is not properly secured can move when the vehicle starts, stops, or turns, which defeats the purpose of the restraint system.
The warning sign is an unlocked retractor during a standard functional check, a pre-trip inspection, or abnormal wheelchair movement. If the restraint does not lock or the wheelchair moves after securement, treat that as a failure sign and contact a Braun service provider.
Who's affected?
Spans Chrysler Pacifica, Honda Odyssey, and Toyota Sienna minivans across the 2021-2026 model years, all with the same QRT-MAX retractor.
| 2021 Braun Chrysler Pacifica | Latch/anchor |
|---|---|
| 2022 Braun Chrysler Pacifica | Latch/anchor |
| 2023 Braun Chrysler Pacifica | Latch/anchor |
| 2024 Braun Chrysler Pacifica | Latch/anchor |
| 2025 Braun Chrysler Pacifica | Latch/anchor |
| 2022 Braun Honda Odyssey | Latch/anchor |
| 2023 Braun Honda Odyssey | Latch/anchor |
| 2024 Braun Honda Odyssey | Latch/anchor |
| 2025 Braun Honda Odyssey | Latch/anchor |
| 2022 Braun Toyota Sienna | Latch/anchor |
| 2023 Braun Toyota Sienna | Latch/anchor |
| 2024 Braun Toyota Sienna | Latch/anchor |
| 2025 Braun Toyota Sienna | Latch/anchor |
| 2026 Braun Honda Odyssey | Latch/anchor |
| Units affected | 2,810 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
An unlocked wheelchair retractor can let the chair move during transit or during a crash, increasing injury risk. Check for abnormal wheelchair movement and have the securement system inspected before carrying passengers who use it. Schedule the repair soon. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2021-2026 Braun-modified Chrysler Pacifica, Honda Odyssey, or Toyota Sienna is included in this recall.
- Contact the franchised dealer for your vehicle brand to schedule the free inspection and retractor replacement if needed.
- Ask the dealer to inspect the wheelchair restraint retractors that can fail to lock and keep the wheelchair from being properly secured.
- Bring the recall notice if Braun has mailed one. If not, reference recall number 25V759 when you call.
- Call Q'Straint customer service at 1-800-987-9987 or Braun customer service at 1-800-488-0359 with questions about the wheelchair restraint retractor recall.
What happens at the repair
At the dealer, a Chrysler technician inspects the wheelchair restraint retractors and replaces any suspect retractors that do not lock properly. The recall repair is free, including parts and labor. The technician checks whether the retractor holds the wheelchair restraint in place, then installs replacement components where the inspection shows a suspect part. Owner letters were mailed December 23, 2025, so affected owners can call the dealer for service.
Timeline
| October 30, 2025 | NHTSA published the recall |
|---|---|
| November 3, 2025 | Dealer notification began |
| November 30, 2025 | Dealer notification ended |
| December 23, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V759?
Recall 25V759 covers 2,810 Braun wheelchair-accessible 2021-2026 Chrysler Pacifica, Honda Odyssey, and Toyota Sienna vehicles with wheelchair restraint retractors that fail to lock. An unlocked wheelchair can move during transit or during a crash, increasing injury risk. Dealers will inspect and replace the retractors as needed for free.
What should I do if my 2021-2026 Braun Chrysler Pacifica, Honda Odyssey, or Toyota Sienna is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V759. If it is, contact the proper franchised dealer or Braun service channel to schedule the wheelchair restraint retractor inspection. Reference recall number 25V759 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 25V759, dealers will inspect the wheelchair restraint retractors and replace them as needed free of charge, including parts and labor.
What is the safety risk?
The safety risk is wheelchair movement during transit or during a crash. Recall 25V759 involves restraint retractors that fail to lock, which can prevent the wheelchair from being properly secured and increase injury risk. Confirm your VIN before scheduling service because the VIN decides whether the recall applies.
When were owners notified about recall 25V759?
Braun mailed owner notification letters on December 23, 2025. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific wheelchair-accessible van is included, then reference recall number 25V759 when you contact the service desk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V759000 |
|---|---|
| Braun customer service | 1-800-987-9987 |
| NHTSA recall # | 25V759 |
| NHTSA recall # (full) | 25V759000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →