Recall 25V755 affects 70 2021-2025 Mcneilus Metro Pak Rear Loader vehicles with missing reflectors and rear clearance lights. Repair is free through Mcneilus.
Mcneilus is recalling 70 2021-2025 Metro Pak Rear Loader vehicles because side and rear reflex reflectors and rear clearance lights are missing. Without those lamps and reflectors, the truck is less visible to other drivers, which increases crash risk; Mcneilus dealers will install the missing equipment free of charge.
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What's wrong?
The side and rear reflex reflectors on the 2021-2025 Mcneilus Metro Pak Rear Loader are passive safety markers. They bounce headlight glare back toward other drivers so the truck's sides and rear outline are easier to see. The rear clearance and identification lamps are powered lights that show the truck's width and rear position after dark or in poor visibility.
On affected trucks, the required reflectors and rear lamps were left off during manufacture of the refuse body. Because those parts are missing, the truck does not meet FMVSS 108 for required lamps, reflective devices, and associated equipment. Once the additional reflectors and lamps are installed, the truck meets the lighting requirement.
There is no warning sign before failure. The issue is not a part wearing out or breaking during use. A walkaround inspection is the practical clue: the required intermediate and rear reflectors, rear clearance lamps, or rear identification lamps are absent.
Who's affected?
Spans five model years (2021-2025), all involving the same exterior lighting equipment.
| 2024 Mcneilus Metro Pak Rear Loader | Exterior lighting |
|---|---|
| 2023 Mcneilus Metro Pak Rear Loader | Exterior lighting |
| 2022 Mcneilus Metro Pak Rear Loader | Exterior lighting |
| 2021 Mcneilus Metro Pak Rear Loader | Exterior lighting |
| 2025 Mcneilus Metro Pak Rear Loader | Exterior lighting |
| Units affected | 70 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Missing side reflectors and rear clearance lights make the Metro Pak Rear Loader harder for other drivers to see, especially from the side or rear, and increase the risk of a crash. There is no warning sign for this visibility issue, so schedule the repair soon and use extra care around traffic. Repair is free at any franchised Mcneilus dealer.
What should I do?
- Check your VIN to confirm your 2021-2025 Mcneilus Metro Pak Rear Loader is included in this recall.
- Contact a franchised Mcneilus dealer to schedule the free side-reflector and rear-clearance-light installation that restores required visibility equipment.
- Bring the recall notice to the dealer, or reference recall number 25V755 when you call.
- Avoid nighttime or low-visibility routes until the reflectors and rear clearance lights are installed.
- Call Mcneilus customer service at 1-888-686-7278 with scheduling questions.
What happens at the repair
At the dealer, a Mcneilus technician installs the missing side reflectors, rear reflex reflectors, and rear clearance lights covered by this recall. Parts and labor are free under the recall. Mcneilus used its general reimbursement plan on file for this campaign. If you've already paid out of pocket for the same reflector or light installation, keep your repair order and payment records and ask Mcneilus Customer Service how to submit documentation for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 3, 2025 | NHTSA published the recall |
|---|---|
| December 9, 2025 | Owner notification mailed |
| December 22, 2025 | Dealer notification began |
| December 22, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 25V755?
Recall 25V755 covers 70 2021-2025 Mcneilus Metro Pak Rear Loader vehicles missing required side and rear reflex reflectors and rear clearance lights. The missing equipment reduces visibility to other drivers and increases crash risk. Mcneilus will install the reflectors and lights for free.
What should I do if my 2021-2025 Mcneilus Metro Pak Rear Loader is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V755. If it is, contact Mcneilus Customer Service at 1-888-686-7278 to arrange installation of the missing side reflectors, rear reflectors, and rear clearance lights. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the safety defect at no cost. Mcneilus will install the missing side reflectors and lights free of charge for vehicles included in recall 25V755.
What is the safety risk?
The safety risk is reduced visibility to other drivers. Missing side and rear reflex reflectors and rear clearance lights make the vehicle harder to see, increasing crash risk, especially from the rear or side. Mcneilus will install the missing equipment for free.
When were owners notified about recall 25V755?
Mcneilus mailed owner notification letters on December 9, 2025. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your Metro Pak Rear Loader is included, then call Mcneilus Customer Service with recall number 25V755.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V755000 |
|---|---|
| Mcneilus customer service | 1-888-686-7278 |
| NHTSA recall # | 25V755 |
| NHTSA recall # (full) | 25V755000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →