Recall 25V738 affects 31 2025 Prevost X3-45 Commuter buses for improperly installed wheelchair seat belt anchorages. Repair is free at any franchised Prevost dealer.
Prevost is recalling 31 2025 X3-45 Commuter buses because the wheelchair seat belt anchorage was improperly installed. In a crash, the anchorage can detach and increase injury risk, and Prevost dealers will inspect and repair the anchorage free of charge.
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What's wrong?
The wheelchair seat belt anchor in the 2025 Prevost X3-45 Commuter is the fixed mounting point that holds the retractable shoulder belt in place. For a wheelchair position, that anchor helps keep the belt attached to the bus structure when the restraint system is being used. It has to be installed correctly to meet Federal Motor Vehicle Safety Standard number 210 for seat belt assembly anchorages.
On affected buses, the anchor itself is not described as a defective part. The problem is installation. During manufacturing, Prevost installed the wheelchair seat belt anchor inadequately on certain buses, so the belt anchorage does not meet the required federal standard until it is inspected and corrected.
There is no warning sign before failure. An owner, driver, or passenger is not expected to hear, see, or feel a change that confirms the wheelchair seat belt anchor was installed incorrectly.
Who's affected?
The same retractable shoulder-belt kit, part 867950, is tied to the seat-belt anchorage and wheelchair-restraint latch/anchor.
| 2025 Prevost X3-45 Commuter | seat belt |
|---|---|
| 2025 Prevost X3-45 Commuter | Latch/anchor |
| Units affected | 31 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An improperly installed seat belt anchorage can detach during a crash, increasing injury risk for the person using that belt. There is no warning sign before a crash exposes the problem, so confirm your VIN and arrange the inspection promptly. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2025 Prevost X3-45 Commuter is included in this recall.
- Contact a franchised Prevost dealer to schedule the free wheelchair seat belt anchorage inspection and reinstallation, which fixes the improperly installed anchorage.
- Bring the owner notice if you received one. If not, reference recall number 25V738 when you call.
- Avoid using the wheelchair seating position covered by this recall until the anchorage inspection and repair are complete.
What happens at the repair
At the dealer, a Prevost technician inspects the wheelchair seat belt anchorage and reinstalls the anchorage as needed. The recall repair is free, with parts and labor covered by Prevost. Prevost uses its general reimbursement plan on file for documented out-of-pocket repairs connected to this seat belt anchorage issue. If you already paid for a related repair, keep the paperwork and contact Prevost customer service or ask the service desk how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 29, 2025 | NHTSA published the recall |
|---|---|
| November 6, 2025 | Owner notification mailed |
| November 7, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 12, 2025 | Dealer notification began |
| December 12, 2025 | Dealer notification ended |
| December 12, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V738?
Recall 25V738 covers 31 2025 Prevost X3-45 Commuter buses with a wheelchair seat belt anchorage that was installed incorrectly. An improperly installed anchorage can detach during a crash, increasing injury risk. Prevost will inspect and reinstall the anchorage where needed for free.
What should I do if my 2025 Prevost X3-45 Commuter is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V738. If it is, contact a Prevost service location or franchised Prevost dealer to schedule the seat belt anchorage inspection and reinstall. Reference recall number 25V738 and Prevost recall SR25-311 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Prevost will inspect the wheelchair seat belt anchorage and reinstall it where needed free of charge at a Prevost service location or franchised Prevost dealer.
What is the safety risk?
The safety risk is that the wheelchair seat belt anchorage can detach during a crash. If that happens, the restraint system will not hold the occupant as designed, increasing the risk of injury. The repair path is an inspection and anchorage reinstall where needed.
When were owners notified about recall 25V738?
Prevost mailed owner notification letters on November 6, 2025. VINs became searchable for this recall on November 7, 2025. If you never received a letter, check your VIN and call Prevost customer service at 1-866-870-2046 with recall number SR25-311.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V738000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 25V738 |
| NHTSA recall # (full) | 25V738000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →