Recall 25V732 covers 64,938 2017-2019 Ford Flex vehicles for detaching B-pillar trim. Repair will be free at franchised Ford dealers once available.
Ford is recalling 64,938 2017-2019 Flex vehicles because the driver and front passenger B-pillar door trim can detach while driving. Detached trim can become a road hazard and increase crash risk; the Ford dealer repair will be free once Ford makes the remedy available.
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What's wrong?
The B-pillar door trim on the 2017-2019 Ford Flex is the black applique at the rear edge of each front door, beside the window opening. It covers and finishes the pillar area, and it is supposed to stay bonded to the door sheet metal while the vehicle moves through wind, vibration, and door use.
On affected Flex vehicles, the trim was not held consistently against the door during production. Ford traced the problem to extra outward force from the locator feature on the front driver door trim and inconsistent hand-roller use during installation, which reduced how well the adhesive tape bonded. Over time, that weak bond lets the trim lift from the top of the front door and detach while driving.
You can see the warning sign before the part comes off. Look for the B-pillar trim separating at the top of the front doors, or listen for new wind noise or rattling while driving.
Who's affected?
Covers three Flex model years using the same left front door B-pillar applique with keypad.
| 2019 Ford Flex | body structure |
|---|---|
| 2018 Ford Flex | body structure |
| 2017 Ford Flex | body structure |
| Units affected | 64,938 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific crossover is included.
What's the safety risk?
B-pillar trim that separates while driving can fall into the road and create a crash risk for other drivers. Watch for trim pulling away from the top of the front doors, wind noise, or rattling while driving. Schedule the repair when Ford opens the final remedy. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2017-2019 Ford Flex is included in this recall.
- Wait for Ford's final remedy letter before scheduling the B-pillar trim repair that keeps the door trim from detaching while driving.
- Call Ford customer service at 1-866-436-7332 with questions and reference recall number 25V732 when you call.
- Contact a franchised Ford dealer if the B-pillar trim is loose or detached before the final repair opens.
- Drive cautiously until the repair is complete, and keep extra distance from other traffic.
What happens at the repair
The final dealer repair is not open yet. Once Ford releases it, a Ford technician will inspect the driver and front passenger B pillar trim and repair or replace trim that can detach while driving. The final repair, including parts and labor, will be free under the recall. Ford uses its standard reimbursement plan for this campaign, so documented out of pocket repairs tied to this issue are handled through that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 24, 2025 | NHTSA published the recall |
|---|---|
| October 28, 2025 | Dealer notification began |
| October 28, 2025 | Dealer notification ended |
| October 28, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 8, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V732?
Recall 25V732 covers 64,938 2017-2019 Ford Flex vehicles with driver and front passenger B-pillar door trim that can detach while driving. Detached trim can create a road hazard and increase crash risk. Ford dealers will repair or replace the B-pillar trim for free.
What should I do if my 2017-2019 Ford Flex is on this recall?
Check your VIN to confirm your specific Flex is included in recall 25V732. If it is, contact a franchised Ford dealer and reference Ford recall number 25SB8. Ford mailed interim safety letters on December 17, 2025, and will send additional letters once the final remedy is available.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 25V732, Ford dealers will repair or replace the affected B-pillar trim free of charge.
What is the safety risk with this Ford Flex recall?
The safety risk is road debris from trim that detaches while the vehicle is moving. NHTSA campaign 25V732 says detached door trim can create a road hazard and increase crash risk. Ford's repair path is to fix or replace the B-pillar trim at a franchised dealer for free.
What if I bought my Ford Flex used?
The free recall repair still applies. Recall eligibility follows the VIN, not the original owner. Check your VIN to confirm whether your specific 2017-2019 Ford Flex is included, then call a franchised Ford dealer and reference recall 25V732 or Ford recall number 25SB8.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V732000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V732 |
| NHTSA recall # (full) | 25V732000 |
Source documents
-
Download Recall Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →