Recall 25V725 affects 366 2023-2024 Mercedes-Benz Sprinter 2500 vehicles for weak third-row seat support. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 366 2023-2024 Sprinter 2500 vans because the right longitudinal frame member was not reinforced properly, reducing the structural integrity of the third-row seats. In a crash, those seats can fail to protect occupants and increase injury risk, so Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The right longitudinal frame member on the 2023-2024 Mercedes-Benz Sprinter 2500 is a long structural rail built into the body on the passenger side. It helps carry crash loads through the rear body structure and supports the area tied to the third-row seats. The frame member depends on a specified pattern of spot welds, which are small weld points that fasten layered metal together.
On affected vans, a production process deviation left that frame member with fewer spot welds than Mercedes-Benz specified. The issue traces to welding-robot programming for a specific vehicle configuration. With the missing weld points, the right-side rear structure does not meet the intended build condition, and the crash structure can be weakened in the area supporting the third-row seats.
There is no warning sign before failure. This is not a noise, light, or handling symptom an owner can spot during normal driving.
Who's affected?
Covers the 2023 and 2024 model years, with the same longitudinal member listed for both.
| 2023 Mercedes-Benz Sprinter 2500 | body or structural component |
|---|---|
| 2024 Mercedes-Benz Sprinter 2500 | body or structural component |
| Units affected | 366 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific van.
What's the safety risk?
In a crash, a third-row seat frame with inadequate strength can fail to protect occupants, increasing the risk of injury. Until the inspection and any needed frame repair are complete, avoid using the third row for passengers. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Mercedes-Benz Sprinter 2500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free frame inspection and repair that restores third-row seat structural support.
- Bring the recall notice if Mercedes-Benz mailed one, and reference recall number 25V725 when you call.
- Avoid using the third-row seats until the frame inspection and any needed repair are complete.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the right longitudinal frame member and repairs the frame reinforcement if the inspection shows it is needed. The recall repair is free, with parts and labor covered. If you already paid for a frame related repair before the owner letter, Daimler Vans USA uses its standard reimbursement plan for documented expenses. Bring repair invoices and payment records to the Mercedes-Benz service desk so the claim can be reviewed under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 24, 2025 | NHTSA published the recall |
|---|---|
| October 31, 2025 | Dealer notification began |
| October 31, 2025 | Dealer notification ended |
| October 31, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 17, 2025 | Owner notification mailed |
| December 19, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V725?
Recall 25V725 covers 366 2023-2024 Mercedes-Benz Sprinter 2500 vehicles with a right longitudinal frame member that lacks proper reinforcement. That defect reduces third-row-seat structural integrity. In a crash, the seats can fail to protect occupants, increasing injury risk. Dealers will inspect and repair the frame for free.
What should I do if my 2023-2024 Mercedes-Benz Sprinter 2500 is on this recall?
Check your VIN to confirm your specific van is included in recall 25V725. If it is, contact a franchised Mercedes-Benz dealer to schedule the frame inspection and repair. Reference recall number 25V725 or Mercedes-Benz recall number VS3RASCHW when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to fix safety defects at no cost to the owner. For recall 25V725, Mercedes-Benz dealers will inspect the right longitudinal frame member and repair the frame as needed free of charge.
What is the safety risk?
The safety risk is reduced third-row-seat protection in a crash. If the right longitudinal frame member is not reinforced properly, the third-row seats lack the required strength and can fail to protect occupants, increasing the risk of injury. The dealer repair addresses the frame issue for free.
When will Mercedes-Benz notify owners?
Mercedes-Benz mailed owner notification letters on December 17, 2025. VINs became searchable for this recall on October 31, 2025. If you did not receive a letter, check your VIN and call a Mercedes-Benz dealer with recall number 25V725 or VS3RASCHW.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V725000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 25V725 |
| NHTSA recall # (full) | 25V725000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →