Recall 25V720 affects 300,691 2018-2026 Ram Promaster vehicles for an overheating radiator-fan circuit. Repair will be free at any franchised Ram dealer once available.
Ram is recalling 300,691 2018-2026 Promaster vans because the electrical circuit for the radiator fan can overheat and raise the risk of a fire. The dealer repair will be free once Ram finishes the remedy and opens the repair program.
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What's wrong?
The radiator cooling fan module on 2018-2026 Ram Promaster vehicles pulls air through the radiator when the engine needs extra cooling. The fan motor, wiring, and fuse work together so the engine can shed heat at low speed, in traffic, or while idling. The fuse is supposed to protect the electrical circuit if current draw gets too high.
On affected Promaster vans built for fleet sale, the fan motor bearings wear too early. That wear makes the motor harder to turn, which raises electrical load on the 400W fan circuit. FCA found that the fuse size for that circuit does not protect it from high current draw, so the radiator fan circuit can overheat instead of shutting down cleanly.
There is no warning sign before failure. An owner should not count on a light, sound, smell, or change in cooling performance before the electrical circuit overheats.
Who's affected?
VINs became searchable on October 30, 2025.
| 2019 Ram Promaster | Radiator assembly |
|---|---|
| 2025 Ram Promaster | Radiator assembly |
| 2026 Ram Promaster | Radiator assembly |
| 2018 Ram Promaster | Radiator assembly |
| 2020 Ram Promaster | Radiator assembly |
| 2021 Ram Promaster | Radiator assembly |
| 2022 Ram Promaster | Radiator assembly |
| 2023 Ram Promaster | Radiator assembly |
| 2024 Ram Promaster | Radiator assembly |
| Units affected | 300,691 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Overheated electrical circuits increase the risk of a fire. There is no warning sign before failure, so take this recall seriously even if the van seems normal. Use the VIN check to confirm whether your Promaster is included, then follow Ram's recall instructions. Repair will be free at any franchised Ram dealer once available.
What should I do?
- Check your VIN to confirm your 2018-2026 Ram Promaster is included in this recall.
- Wait for Ram's remedy notice before scheduling; the final dealer repair is still under development.
- Contact a franchised Ram dealer once the repair opens to replace the cooling fan module and fuse that address the overheating radiator fan circuit.
- Bring the recall notice if Ram has mailed one, and reference recall number 25V720 when you call.
- Call Ram customer service at 800-853-1403 with questions about recall numbers 67C, B3C, and C9C.
- Park away from structures when practical until the repair is complete, because an overheating electrical circuit increases fire risk.
What happens at the repair
Ram's final remedy is still under development, so do not treat this as a repair you can schedule yet. Once the recall repair opens, a Ram technician will replace the cooling fan module and fuse, then add the manual insert and the power distribution center label. Parts and labor will be free under the recall. Ram uses its standard reimbursement plan for documented, related out-of-pocket repairs paid before the recall notice. Keep repair orders and payment records for the service desk or customer care review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 23, 2025 | NHTSA published the recall |
|---|---|
| October 30, 2025 | Dealer notification began |
| October 30, 2025 | Dealer notification ended |
| October 30, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 20, 2025 | Interim owner notification (was planned for this date) |
| December 11, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V720?
Recall 25V720 covers 300,691 2018-2026 Ram Promaster vans with a radiator fan electrical circuit that can overheat. Overheated electrical circuits increase fire risk. Ram dealers will replace the cooling fan module and fuse for free once the repair is open for the vehicle.
What should I do if my 2018-2026 Ram Promaster is on this recall?
Check your VIN to confirm your specific van is included in recall 25V720. If it is, contact a franchised Ram dealer and ask whether the final repair is open for your VIN. Reference recall 25V720 and Chrysler recall numbers 67C, B3C, or C9C when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For this recall, Ram dealers will replace the cooling fan module and fuse, and provide the manual addendum and power distribution center label, free of charge.
What is the safety risk?
The safety risk is fire. In this recall, the electrical circuit for the radiator fan can overheat, and overheated electrical circuits increase the risk of a fire. If your VIN is included, ask the Ram dealer what interim instructions apply until the final repair is complete.
What if I bought my Ram Promaster used?
The free repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your 2018-2026 Ram Promaster is included, then call a franchised Ram dealer with recall 25V720 and the Chrysler customer service number, 800-853-1403.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V720000 |
|---|---|
| Ram customer service | 800-853-1403 |
| NHTSA recall # | 25V720 |
| NHTSA recall # (full) | 25V720000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Remedy Instructions (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →