Recall 25V710 affects 24,238 2023-2025 Jeep Wrangler 4XE SUVs for loss of drive power. Repair will be free at a franchised Jeep dealer once available.
Jeep is recalling 24,238 2023-2025 Wrangler 4XE plug-in hybrid vehicles because a software error in an over-the-air update can cause a loss of drive power. That loss of power increases the risk of a crash, and the Jeep dealer repair will be free once the remedy is available.
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What's wrong?
The TBM software in the 2023-2025 Jeep Wrangler 4XE is part of the vehicle's Telematics Box Module, the system that handles remote communications, including firmware-over-the-air updates. In these plug-in hybrid SUVs, that software also communicates with the Hybrid Control Processor, which helps manage the hybrid propulsion system.
On affected Wrangler 4XE vehicles, the update can leave communication between the Telematics Box Module and the Hybrid Control Processor incomplete. When that communication breaks down, the Hybrid Control Processor can reset. During that reset, the vehicle can lose drive power, even though the recall problem starts as a software issue rather than a broken mechanical part.
The filing lists no warning sign before this happens. There is no warning sign before failure.
Who's affected?
Covers the 2023, 2024, and 2025 model years with the same TBM software tied to the electric propulsion system.
| 2025 Jeep Wrangler 4XE | electric propulsion system |
|---|---|
| 2024 Jeep Wrangler 4XE | electric propulsion system |
| 2023 Jeep Wrangler 4XE | electric propulsion system |
| Units affected | 24,238 |
| Field incidents | NHTSA has logged 225 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
Loss of drive power can leave the Wrangler 4XE without propulsion and increase the risk of a crash. There is no warning sign before failure, so schedule recall service as soon as Jeep opens the final remedy. Repair will be free at any franchised Jeep dealer once available.
What should I do?
- Check your VIN to confirm your 2023-2025 Jeep Wrangler 4XE is included in this recall.
- Wait for Jeep's final remedy letter before scheduling the free software update that corrects the OTA error linked to loss of drive power.
- Call Jeep customer service at 800-853-1403 with questions and reference recall number 25V710 (Jeep recall A7C).
- Keep the interim notice with your vehicle records and bring it to the franchised Jeep dealer once the final repair opens.
- Drive cautiously until the final repair is available. If drive power drops, move out of traffic and contact a franchised Jeep dealer.
What happens at the repair
The final recall repair is still under development, so do not schedule the completed remedy as if it is open now. Once Chrysler releases the final fix, a Jeep technician will complete the software update or other final repair instructions tied to the loss of drive power issue. Parts and labor will be free under the recall. Chrysler uses its general reimbursement plan for this campaign. If you already paid for a related repair, keep your paperwork and ask Chrysler customer service or the dealer how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 17, 2025 | NHTSA published the recall |
|---|---|
| October 23, 2025 | Dealer notification began |
| October 23, 2025 | Dealer notification ended |
| October 23, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 25, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V710?
Recall 25V710 covers 24,238 2023-2025 Jeep Wrangler 4XE plug-in hybrid vehicles with a software error from an over-the-air update that can cause a loss of drive power. A loss of drive power increases crash risk. The final remedy is still under development.
What should I do if my 2023-2025 Jeep Wrangler 4XE is on this recall?
Check your VIN to confirm your specific Wrangler 4XE is included in recall 25V710. If it is, contact a franchised Jeep dealer and ask for current interim guidance while the final remedy is under development. Reference Jeep recall number A7C when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Jeep's final remedy for recall 25V710 is still under development, and the dealer repair will be free once Jeep makes it available.
Is it safe to drive my Jeep Wrangler 4XE before the repair is ready?
This recall does not include a do-not-drive instruction. The safety issue is still serious: a software error can cause a loss of drive power, which increases crash risk. If the vehicle loses propulsion, move out of traffic when safe and call a Jeep dealer or Chrysler customer service at 800-853-1403.
When will Jeep notify owners about recall 25V710?
Jeep mailed interim owner letters on November 20, 2025. Those letters told owners about the safety risk while the final remedy remains under development. Jeep will send additional letters once the final remedy is available.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V710000 |
|---|---|
| Jeep customer service | 800-853-1403 |
| NHTSA recall # | 25V710 |
| NHTSA recall # (full) | 25V710000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Remedy Instructions (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →