Recall 25V702 affects 97 2026 International Mv commercial trucks for miscalibrated transmission shift actuators. Repair will be free at any franchised International dealer once available.
International is recalling 97 2026 Mv commercial trucks because an improperly calibrated transmission shift actuator can keep the transmission from shifting into reverse. A truck that cannot move as needed on the road raises crash risk; the International dealer repair will be free once available.
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What's wrong?
The transmission shift actuator on the 2026 International Mv is the part that turns a driver’s shift command into movement inside the automatic transmission control system. On these trucks, the actuator works with the shifter stalk used for Allison 1000 and 2000 transmissions. Its job is to place the transmission in the selected range, including reverse, when the driver moves the selector.
On affected trucks, the actuator calibration left the neutral set point outside specification. International traced the issue to a change in the actuator input shaft, which allowed movement during calibration. That movement means the actuator does not always land where the transmission expects it to, so the transmission refuses the reverse command.
There is no warning sign before failure. The first thing an owner or driver notices is that the truck will not shift into reverse when reverse is selected.
Who's affected?
| 2026 International Mv | automatic transmission |
|---|---|
| Units affected | 97 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2026 International Mv truck is on the list. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
If the truck cannot move as needed on the road, surrounding traffic has less room and time to react, increasing the risk of a crash. Until the repair opens, drive cautiously and contact an International dealer for repair timing. Repair will be free at any franchised International dealer once available.
What should I do?
- Check your VIN to confirm your 2026 International Mv is included in this recall.
- Watch for International's owner letter if it has not reached you; the final dealer repair is still under development.
- Call International customer service at 1-800-448-7825 with questions and reference recall number 25V702.
- Ask a franchised International dealer when the free shift-actuator input shaft replacement will open; this repair addresses the transmission actuator calibration problem that blocks reverse.
- Plan routes and parking so the truck does not depend on reverse gear until the repair is complete.
What happens at the repair
The final dealer repair is still under development. Once International opens it, an International technician will replace the shift actuator input shaft. Parts and labor will be free under the recall. International uses its standard reimbursement plan for owners who already paid for the same repair. Keep repair orders and payment records, and ask International customer service or the dealer how to submit documented expenses.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 15, 2025 | NHTSA published the recall |
|---|---|
| December 1, 2025 | Dealer notification began |
| December 1, 2025 | Dealer notification ended |
| December 1, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 8, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V702?
Recall 25V702 covers 97 2026 International Mv commercial trucks with a transmission shift actuator calibration problem. The truck can lose the ability to shift into reverse, which can leave it unable to move as needed on the road and increase crash risk. International dealers will replace the shift actuator input shaft for free.
What should I do if my 2026 International Mv is on this recall?
Check your VIN to confirm your specific truck is included in recall 25V702. If it is, contact a franchised International dealer and reference recall number 25519. Ask whether the shift actuator input shaft replacement is ready for your truck. The recall repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and International's remedy says dealers will replace the shift actuator input shaft free of charge. Use recall number 25519 when you speak with the dealer service desk.
Is it safe to drive my 2026 International Mv before the repair?
The recall does not include a do-not-drive order. The risk is that the truck can be unable to move as needed on the road if reverse is unavailable, increasing crash risk. If the truck will not shift into reverse, stop using it and call an International dealer for repair guidance.
When were owners notified about recall 25V702?
International mailed owner notification letters on December 8, 2025. If you bought the truck used or never received a letter, check your VIN and contact an International dealer with recall number 25519. The VIN decides whether the free repair applies to your truck.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V702000 |
|---|---|
| International customer service | 1-800-448-7825 |
| NHTSA recall # | 25V702 |
| NHTSA recall # (full) | 25V702000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →