Recall 25V696 covers 2 2019-2020 Nova Bus Lfs buses for missing driver-door window DOT code marks. Free glass replacement at a franchised Nova Bus dealer.
Nova Bus is recalling 2 2019-2020 Lfs commercial buses under recall 25V696 because the driver's door window lacks the required DOT code mark. Without that mark, a future glass replacement can use the wrong type of window, reducing visibility and increasing crash risk; Nova Bus dealers will complete the repair free of charge.
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What's wrong?
The driver door window on 2019-2020 Nova Bus Lfs buses is part of the door driver assembly. It gives the driver side visibility and uses regulated glazing, meaning glass that has to meet FMVSS 205 for vehicle window materials. The DOT code mark identifies the glazing manufacturer and shows the required compliance information on the glass.
On affected buses, the driver door window was built without the prime glazing manufacturer DOT code mark. Nova Bus traced the issue to the glass manufacturer misreading FMVSS 205. The glass panel itself is the concern because the required permanent marking is missing, and the replacement panels are marked according to the standard.
There is no warning sign before failure. This is a labeling and compliance issue, so the driver is not expected to notice a noise, light, or change in how the door window works.
Who's affected?
VINs became searchable on December 13, 2025.
| 2019 Nova Bus Lfs | visibility component |
|---|---|
| 2020 Nova Bus Lfs | visibility component |
| Units affected | 2 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A missing DOT code mark can lead a damaged window to be replaced with the wrong type of glass. That replacement can reduce visibility and increase the risk of a crash. There is no warning sign before the marking issue, so schedule the recall repair soon if your VIN is included. Repair is free at any franchised Nova Bus dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Nova Bus Lfs is included in this recall.
- Contact a franchised Nova Bus dealer to schedule the free driver's-door glass-panel replacement, which restores the correct glazing identification for future glass service.
- Bring the owner letter if you have it. If not, reference recall number 25V696 and Nova Bus recall CR5805 when you call.
- Call Nova Bus customer service at 1-450-472-6410 with questions about scheduling or parts availability.
- Avoid replacing the driver's door glass outside the recall repair before Nova Bus confirms the correct panel.
What happens at the repair
At the dealer, a Nova Bus technician replaces the affected driver door glass panels so the glazing carries the required manufacturer DOT code mark. The replacement parts and labor are free under the recall. If you already paid out of pocket for the same glass panel repair before the recall notice, Nova Bus's general reimbursement plan on file handles documented expenses. Contact Nova Bus customer service and keep repair paperwork available for the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 14, 2025 | NHTSA published the recall |
|---|---|
| December 13, 2025 | Dealer notification began |
| December 13, 2025 | Dealer notification ended |
| December 13, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 13, 2025 | Interim owner notification (was planned for this date) |
| January 20, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V696?
Recall 25V696 covers 2 2019-2020 Nova Bus Lfs commercial buses with driver's door window glass missing the required DOT code mark. Nova Bus will replace the affected glass panels for free.
What should I do if my 2019-2020 Nova Bus Lfs is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V696. If it is, contact Nova Bus customer service at 1-450-472-6410 or a Nova Bus service provider to schedule the free glass panel replacement.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects and noncompliance issues at no cost. Nova Bus will replace the affected driver's door window glass panels free of charge.
What is the safety risk?
The safety risk is reduced visibility after a wrong replacement glass choice. Because the DOT code mark is missing, the window can be replaced later with an incorrect type of glass, increasing crash risk.
When were owners notified about recall 25V696?
Nova Bus mailed owner notification letters on January 20, 2026. VINs became searchable for this recall on January 30, 2026, so a VIN check is the clearest way to confirm whether a specific bus is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V696000 |
|---|---|
| Nova Bus customer service | 1-450-472-6410 |
| NHTSA recall # | 25V696 |
| NHTSA recall # (full) | 25V696000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →