Recall 25V695 covers 1,448,655 2015-2020 Ford and Lincoln vehicles for rearview camera display failure. Repair is free at any franchised Ford dealer.
Ford is recalling 1,448,655 2015-2020 Flex, Explorer, Escape, Taurus, Fusion, Fiesta, Mustang, C-Max, Mkz, and Mkt vehicles under recall 25V695 because the rearview camera image can appear distorted, intermittent, or blank in reverse. That loss of rear visibility raises crash risk, and the dealer repair will be free once available.
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What's wrong?
The rearview camera is the small camera that sends the view behind the vehicle to the center display when reverse is selected. On affected 2015-2020 Ford vehicles, that image is part of the back-over prevention system. It helps the driver see people, objects, and tight spaces behind the vehicle while backing up.
Ford traced the concern to the rearview camera itself. The camera output can become distorted, intermittent, or blank when the vehicle is in reverse. Ford's filing points to inconsistent camera quality in the field, and the replacement camera uses an updated production process with tighter quality control.
There is no warning sign before failure. The first sign is the reverse image acting up, such as a warped picture, a flickering image, or no camera view when reverse is selected.
Who's affected?
Spans 10 model lines across six model years, all tied to the rearview camera.
| 2016 Ford Flex | Camera |
|---|---|
| 2018 Ford Flex | Camera |
| 2016 Ford C-Max | Camera |
| 2015 Ford C-Max | Camera |
| 2019 Ford Flex | Camera |
| 2017 Ford Flex | Camera |
| 2015 Ford Flex | Camera |
| 2018 Ford Taurus | Camera |
| 2016 Ford Taurus | Camera |
| 2020 Ford Mustang | Camera |
| 2019 Ford Taurus | Camera |
| 2015 Lincoln Mkz | Camera |
| 2015 Ford Taurus | Camera |
| 2019 Lincoln Mkt | Camera |
| 2015 Lincoln Mkt | Camera |
| 2016 Ford Fusion | Camera |
| 2019 Ford Fiesta | Camera |
| 2015 Ford Explorer | Camera |
| 2016 Ford Escape | Camera |
| 2015 Ford Escape | Camera |
| Units affected | 1,448,655 |
| Field incidents | NHTSA has logged 5 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
If the rearview camera fails to display an image properly, the driver's view behind the vehicle is reduced, increasing crash risk while backing up. Use mirrors and turn your head before reversing, and schedule the recall repair soon. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2015-2020 Ford Flex, C-Max, Taurus, Mustang, Mkz, Mkt, Fusion, Fiesta, Explorer, or Escape is included in this recall.
- Watch for Ford's owner letter, which was mailed January 2, 2026.
- Contact a franchised Ford dealer and ask about the free rearview-camera inspection and replacement that fixes the distorted, intermittent, or blank reverse image.
- Bring the recall notice if you have it. If not, reference recall number 25V695 when you call.
- Use extra care when backing up until the repair is complete, and check behind the vehicle before reversing.
What happens at the repair
Ford has described the dealer remedy as an inspection of the rearview camera, followed by replacement if the camera needs it. The final dealer repair will be free once available, with parts and labor covered under the recall. Ford used its general reimbursement plan for this campaign, so documented out-of-pocket repairs tied to the rearview camera issue can be reviewed for reimbursement. Keep repair orders and receipts, then ask the Ford service desk or Ford customer service how to submit them under the manufacturer's standard reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 13, 2025 | NHTSA published the recall |
|---|---|
| October 14, 2025 | Dealer notification began |
| October 14, 2025 | Dealer notification ended |
| October 14, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 20, 2025 | Interim owner notification (was planned for this date) |
| January 2, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V695?
Recall 25V695 covers 1,448,655 2015-2020 Ford and Lincoln vehicles with a rearview camera image that can appear distorted, intermittent, or blank in reverse. That loss of rear visibility can increase crash risk. Ford dealers will inspect and replace the rearview camera for free.
What should I do if my 2015-2020 Ford or Lincoln vehicle is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V695. If it is, contact a franchised Ford dealer to schedule the rearview camera inspection. Reference recall 25V695 or Ford recall number 25SA9 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ford says dealers will inspect and replace the rearview camera as needed free of charge. Parts and labor are covered at a franchised Ford dealer.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the rearview camera shows a distorted, intermittent, or blank image in reverse, the driver has less view behind the vehicle, which can increase the risk of a crash. The dealer repair addresses the camera fault.
What if I bought this vehicle used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your exact Flex, C-Max, Taurus, Mustang, Mkz, Mkt, Fusion, Fiesta, Explorer, or Escape is included, then call a franchised Ford dealer with recall 25V695.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V695000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V695 |
| NHTSA recall # (full) | 25V695000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →