Recall 25V665 covers 790 2024-2025 Ram Promaster BEV vehicles for drive-power loss. Repair will be free at any franchised Ram dealer once available.
Ram is recalling 790 2024-2025 Promaster BEV vans under recall 25V665 because a torque-management defect in the electric drive module software can result in a loss of drive power. A loss of drive power increases the risk of a crash, and the Ram dealer repair will be free once available.
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What's wrong?
The electric drive module in the 2024-2025 Ram Promaster battery electric van is the hardware that turns battery power into motion at the drive wheels. Its control software is supposed to manage motor torque, which is the twisting force sent through the drivetrain. That force has to stay within the limits the differential housing can handle.
On affected vans, the Motor Control Processor software does not effectively limit sudden torque spikes. Those spikes can damage the differential housing inside the electric drive module. If the housing breaks, the drive system can lose propulsion, so pressing the accelerator no longer moves the van as expected. The remedy reprograms the MCP, BPCM, IDCM, and eVCU, and the dealer inspects the electric drive module and replaces it if needed.
There is no warning sign before failure. An owner should not count on a warning light, noise, or change in pedal response before loss of drive power.
Who's affected?
Covers the 2024 and 2025 Promaster model years using the same electric drive module software.
| 2025 Ram Promaster | electric propulsion system |
|---|---|
| 2024 Ram Promaster | electric propulsion system |
| Units affected | 790 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific van.
What's the safety risk?
A loss of drive power increases the risk of a crash. There is no warning sign before failure, so treat any loss of propulsion as a reason to get out of traffic, stop safely, and call a Ram dealer. Repair will be free at any franchised Ram dealer once available.
What should I do?
- Check your VIN to confirm your 2024-2025 Ram Promaster is included in this recall.
- Contact Ram customer service at 800-853-1403 to ask when the software update and electric drive module inspection are open for your van.
- Reference recall number 25V665 when you call or speak with a franchised Ram dealer.
- Avoid heavy traffic until the repair is complete, since this recall involves a loss of drive power.
- Bring the owner letter to the dealer once Ram opens the free software update and electric drive module inspection.
What happens at the repair
The final dealer repair will be free once Ram opens it. At the dealer, a Ram technician will update the software for the motor control processor, battery processor control module, integrated dual charge module, and electric vehicle control unit. The technician will also inspect the electric drive module and replace it if needed. Parts and labor are covered under the recall. If you already paid for related electric drive module or software work before the recall notice, ask Ram service or Chrysler customer service about reimbursement under the manufacturer's standard plan and keep your repair paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 6, 2025 | NHTSA published the recall |
|---|---|
| October 16, 2025 | Dealer notification began |
| October 16, 2025 | Dealer notification ended |
| October 16, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 30, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V665?
Recall 25V665 covers 790 2024-2025 Ram Promaster battery electric vehicles with electric drive module software that can fail to manage torque correctly. That defect can cause a loss of drive power, increasing crash risk. Ram dealers will perform the covered software updates and electric drive module inspection for free.
What should I do if my 2024-2025 Ram Promaster is on this recall?
Check your VIN to confirm your specific van is included in recall 25V665. If it is, contact a franchised Ram dealer and ask whether the software updates and electric drive module inspection are open for your VIN. Reference recall 25V665 or Chrysler recall 98C when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 25V665, Ram dealers will update the motor control processor, battery processor control module, integrated dual charge module, and electric vehicle control unit, then inspect and replace the electric drive module as needed for free.
What is the safety risk?
The safety risk is loss of drive power while the van is in use. Chrysler says the electric drive module software can fail to manage torque effectively, which can leave the vehicle without drive power and increase crash risk. The dealer repair addresses the affected software and module inspection path.
When were owners notified about recall 25V665?
Owner notification letters were mailed October 30, 2025. VINs became searchable beginning October 16, 2025. If you bought the van used or never received a letter, check your VIN and call a franchised Ram dealer with recall 25V665 or Chrysler recall 98C.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V665000 |
|---|---|
| Ram customer service | 800-853-1403 |
| NHTSA recall # | 25V665 |
| NHTSA recall # (full) | 25V665000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Remedy Instructions (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →