Recall 25V654 affects 1,119 2025 Volvo EX90 vehicles for tailgate drive units that let the tailgate drop. Avoid power tailgate use. Repair is free.
Volvo is recalling 1,119 2025 EX90 vehicles because a spindle nut can detach from the power-operated tailgate drive units. The tailgate can suddenly drop and hit a person, increasing the risk of injury; Volvo dealers will inspect and secure the tailgate drive units free of charge.
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What's wrong?
The Power Operated Tailgate drive unit on the 2025 Volvo EX90 is the powered support that lifts, lowers, and holds the rear hatch. It works like a motorized strut, moving the tailgate while keeping it supported as people load cargo or stand behind the SUV.
On affected EX90 SUVs, rejected supplier parts were mixed with approved parts before assembly. Those drive units can have incorrect crimping at the spindle nut, the fastener that helps hold the internal spindle together. If the nut separates, the tailgate can lose support and drop suddenly. The spring inside the spindle can also release, creating an injury risk for someone near the tailgate.
Owners can hear an unusual noise from the tailgate drive unit before separation. A bent or misshaped drive unit is another warning sign, especially if the tailgate moves unevenly or no longer feels properly supported.
Who's affected?
| 2025 Volvo EX90 | body structure |
|---|---|
| Units affected | 1,119 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
Not every 2025 Volvo EX90 is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A tailgate that suddenly drops can strike someone standing behind the vehicle and cause injury. Until the repair is complete, avoid using the power-operated tailgate and keep people clear when loading cargo. Repair is free at any franchised Volvo dealer.
What should I do?
- Check your VIN to confirm your 2025 Volvo EX90 is included in this recall.
- Contact a franchised Volvo dealer to schedule the free POT drive-unit replacement that fixes the sudden tailgate drop risk.
- Avoid using the power-operated-tailgate (POT) function until both POT drive units are replaced.
- Bring the recall notice if Volvo mailed one. If not, reference recall number 25V654 when you call.
- Call Volvo customer service at 1-800-458-1552 with questions and reference Volvo recall R10342.
What happens at the repair
At the dealer, a Volvo technician replaces both Power Operated Tailgate drive units. Until that work is complete, do not use the POT function. The replacement parts and labor are covered under the recall. If you already paid for this repair before receiving the owner notification letter, contact Volvo Customer Support about reimbursement eligibility and reference the recall action. Keep any prior repair paperwork available for that conversation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 30, 2025 | NHTSA published the recall |
|---|---|
| September 30, 2025 | Dealer notification began |
| September 30, 2025 | Dealer notification ended |
| October 7, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 17, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V654?
Recall 25V654 covers 1,119 2025 Volvo EX90 vehicles with a power-operated-tailgate defect. A spindle nut can detach from the drive units, allowing the tailgate to suddenly drop and hit a person. Volvo dealers will replace both tailgate drive units for free.
What should I do if my 2025 Volvo EX90 is on this recall?
Check your VIN to confirm your specific EX90 is included in recall 25V654. If it is, do not use the power-operated tailgate function until the repair is complete. Contact a franchised Volvo dealer and reference recall R10342 when you schedule service.
Is the recall repair free?
Yes. Federal recall law requires Volvo to repair the defect at no cost. A franchised Volvo dealer will replace both power-operated tailgate drive units free of charge, including parts and labor.
Is it safe to use the power-operated tailgate before the repair?
No. Volvo advises owners not to use the power-operated tailgate function until the repair is completed. The defect allows the tailgate to suddenly drop, which can hit a person and increase the risk of injury.
When did Volvo notify owners about this recall?
Volvo mailed owner letters on November 24, 2025. If you did not receive a letter, check your VIN to confirm whether your EX90 is included, then call a franchised Volvo dealer or Volvo customer service at 1-800-458-1552.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V654000 |
|---|---|
| Volvo customer service | 1-800-458-1552 |
| NHTSA recall # | 25V654 |
| NHTSA recall # (full) | 25V654000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →