Recall 25V651 affects 77 2024-2025 Altec A-Class vehicles for loose platform retaining bolts. Altec provides inspection instructions and missing hardware free.
Altec is recalling 77 2024-2025 A-Class vehicles because the platform retaining plate bolts were not properly tightened during assembly. Loose bolts can allow the retaining plate or platform to detach on the road or from an elevated boom tip with occupants aboard, increasing the risk of a crash, injury, or death; Altec dealers will complete the repair free of charge.
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What's wrong?
The platform retaining plate bolts on 2024-2025 Altec A-Class units are critical fasteners at the boom tip. They clamp the retaining plate that helps keep the work platform attached to the end of the boom while the unit is driven or used. Those bolts need the correct torque, which is the specified tightening force, so the joint stays locked in place.
On affected A-Class units, the bolts were not confirmed as properly torqued during assembly. If the retaining plate hardware loosens, the plate loses clamping force and the platform is no longer held as designed at the boom tip. Altec's repair addresses this by inspecting the hardware, replacing bolts when needed, adding patch lock, and tightening the bolts to the proper value.
The 6-month preventive maintenance inspection should catch loose hardware. Other than that inspection finding, there is no warning sign before the problem is found.
Who's affected?
Both model years use the same capscrew part tied to the boom, crane, or ladder critical fasteners.
| 2025 Altec A-Class | Critical fasteners |
|---|---|
| 2024 Altec A-Class | Critical fasteners |
| Units affected | 77 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
Loose retaining bolts can let the retaining plate or platform detach and become a road hazard, increasing crash risk. If the platform separates from the boom tip while elevated with occupants aboard, injury or death can result. The 6-month preventive maintenance inspection should find loose hardware, with no other warning. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Altec A-Class is included in this recall.
- Contact Altec customer service at 1-877-462-5832 to schedule the free retaining-bolt inspection and tightening that keeps the platform retaining plate secured.
- Keep the platform lowered and out of service until Altec confirms the retaining bolts are tight and all hardware is present.
- Bring the owner letter if you have it, and reference recall number 25V651 and Altec recall CSN-3253 when you call.
- Ask Altec about replacement hardware if any retaining bolts or related hardware are missing.
What happens at the repair
At an Altec service appointment, an Altec technician inspects the platform retaining plate bolts and tightens any retaining bolts that were not properly tightened during assembly. If any related hardware is missing, Altec provides replacement hardware at no cost. The recall repair is available now, and the inspection, tightening, and needed replacement hardware are free under the recall. Before the appointment, ask Altec customer service what access the technician needs to inspect the platform retaining plate and whether the vehicle should arrive with equipment stowed.
Timeline
| September 25, 2025 | NHTSA published the recall |
|---|---|
| November 5, 2025 | Owner notification mailed |
| November 21, 2025 | Dealer notification began |
| November 21, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V651?
Recall 25V651 covers 77 2024-2025 Altec A-Class vehicles with platform retaining plate bolts that were not properly tightened during assembly. Loose bolts can let the retaining plate or platform detach, creating a road hazard. Altec's remedy is inspection, tightening, and free replacement for missing hardware.
What should I do if my 2024-2025 Altec A-Class is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V651. If it is, follow Altec's inspection and bolt-tightening instructions, and ask Altec for replacement hardware if any retaining bolts are missing. Reference recall number 25V651 when you call Altec at 1-877-462-5832.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost. Altec will provide replacement hardware for any missing retaining bolts free of charge, and the owner instructions cover inspection and tightening of the platform retaining plate bolts.
What is the safety risk?
The safety risk is platform or retaining plate detachment. A detached part can become a road hazard and increase crash risk. The platform can also detach from the boom tip while elevated with occupants aboard, increasing the risk of injury or death. Complete the inspection and tightening remedy before normal use.
When were owners notified about this recall?
Altec mailed owner notification letters on November 5, 2025. The letter gives owners the inspection and tightening instructions for the retaining bolts. If you own a 2024-2025 Altec A-Class and never received a letter, check your VIN and contact Altec with recall number 25V651.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V651000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 25V651 |
| NHTSA recall # (full) | 25V651000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →