Recall 25V639 affects 23,700 2024 Chevrolet Equinox EV vehicles for insufficient pedestrian-alert sound volume. Software update is free at any franchised Chevrolet dealer.
Chevrolet is recalling 23,700 2024 Equinox EV vehicles because the pedestrian alert sound system does not change volume enough between a stop and low-speed movement. Pedestrians can miss an approaching vehicle, which increases injury risk; Chevrolet dealers will complete the free repair.
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What's wrong?
The pedestrian alert sound module on the 2024 Chevrolet Equinox EV controls the outside sound an electric vehicle makes at a stop and at low speed. Because an EV is quiet, this sound helps pedestrians hear that the vehicle is present and beginning to move. In recall 25V639, the issue is the sound change, not the basic drive system.
On included Equinox EVs, the sound profile in the body control module allows too much variation in volume. GM found the alert system does not consistently produce the required relative change in volume when the vehicle goes from stationary to 10 km/h. The dealer fix uses corrected software calibrations so the acoustic vehicle alerting system produces the intended volume change.
There is no warning sign before failure. An owner is not expected to hear a clear symptom inside the vehicle, because the problem is whether the outside pedestrian alert volume changes enough at low speed.
Who's affected?
VINs have been searchable since September 25, 2025.
| 2024 Chevrolet Equinox EV | External/pedestrian alert |
|---|---|
| Units affected | 23,700 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Chevrolet Equinox EV is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If the pedestrian warning sound is too quiet or missing, people walking near the Equinox EV can miss the vehicle as it approaches, increasing the risk of injury. Use extra care in parking lots, driveways, and low-speed areas, and schedule the software update soon. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2024 Chevrolet Equinox EV is included in this recall.
- Contact a franchised Chevrolet dealer to schedule the free body-control-module software update that fixes the low-speed pedestrian alert sound issue, or ask whether the over-the-air update has already installed.
- Bring the recall notice if Chevrolet mailed one. If not, reference recall number 25V639 when you call.
- Drive extra carefully at low speeds until the update is complete, especially near pedestrians, parking lots, and driveways.
- Call Chevrolet customer service at 1-800-222-1020 with questions about the dealer update or over-the-air update.
What happens at the repair
At the dealer, a Chevrolet technician updates the body control module software that controls the pedestrian alert sound behavior at low speeds. Chevrolet can also send the same update over the air, if your vehicle receives OTA updates. The software update is free under the recall. Out-of-pocket repairs already paid are handled through the existing vehicle warranty, not through a separate reimbursement program, because all covered vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| September 25, 2025 | NHTSA published the recall |
|---|---|
| September 25, 2025 | Dealer notification began |
| September 25, 2025 | Dealer notification ended |
| September 25, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 3, 2025 | Interim owner notification (was planned for this date) |
| November 17, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V639?
Recall 25V639 covers 23,700 2024 Chevrolet Equinox EV vehicles with a pedestrian alert sound system that does not produce enough volume change when stopped and moving at low speeds. Chevrolet will update the body control module software for free.
What should I do if my 2024 Chevrolet Equinox EV is on this recall?
Check your VIN to confirm your specific Equinox EV is included in recall 25V639. If it is, contact a franchised Chevrolet dealer to schedule the body control module software update, or ask whether the over-the-air update is available for your vehicle.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Chevrolet will provide the body control module software update free of charge through a dealer or over-the-air update.
What is the safety risk?
The safety risk is that pedestrians do not hear enough sound from the vehicle at low speeds. A pedestrian who is unaware of the approaching Equinox EV faces a higher risk of injury, especially near crossings, parking lots, or driveways.
When were owners notified about recall 25V639?
Chevrolet mailed owner notification letters on November 17, 2025. If you bought the vehicle used or never received a letter, check your VIN and reference recall 25V639 or GM recall number N252527170 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V639000 |
|---|---|
| Chevrolet customer service | 1-800-222-1020 |
| NHTSA recall # | 25V639 |
| NHTSA recall # (full) | 25V639000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →