Recall 25V615 affects 27,816 2021-2025 Polestar 2 vehicles for rearview camera display failure. Repair will be free at any franchised Polestar dealer once available.
Polestar is recalling 27,816 2021-2025 Polestar 2 vehicles because the rearview camera image can fail to display when the vehicle is shifted into reverse. The missing image reduces the driver's view behind the vehicle and increases crash risk; the Polestar dealer repair will be free once the remedy is available.
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What's wrong?
The rearview camera system on 2021-2025 Polestar 2 vehicles is part of the back over prevention system. When the gear selector is placed in reverse, software tells the center display to show the camera view behind the vehicle. That image helps the driver see people, objects, and space directly behind the car while backing up.
On affected vehicles, the software can fail to show the rearview image when reverse is selected. Polestar's earlier software fixes for related rearview camera recalls did not fully correct the condition. The company reported that further engineering analysis was needed before final software development and validation.
An owner can see the problem at the moment reverse is selected. Instead of the rearview image, the display can show "Camera is temporarily unavailable." That message is the warning sign that the camera view is not available for that backing movement.
Who's affected?
Spans five Polestar 2 model years, all tied to the same back-over-prevention software.
| 2021 Polestar Polestar 2 | Software |
|---|---|
| 2022 Polestar Polestar 2 | Software |
| 2023 Polestar Polestar 2 | Software |
| 2024 Polestar Polestar 2 | Software |
| 2025 Polestar Polestar 2 | Software |
| Units affected | 27,816 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific car is included.
What's the safety risk?
A rearview camera image that fails to display reduces the driver's view behind the vehicle and increases the risk of a crash. If the screen shows "Camera is temporarily unavailable" in reverse, use mirrors, turn to check behind you, and contact a Polestar dealer about the recall. Repair will be free at any franchised Polestar dealer once available.
What should I do?
- Check your VIN to confirm your 2021-2025 Polestar 2 is included in this recall.
- Watch for Polestar's additional owner letter before scheduling the final software remedy.
- Use mirrors and direct visual checks when backing up if the rearview camera image does not display.
- Contact a franchised Polestar dealer after the remedy opens to schedule the free software update that fixes the rearview-camera display failure.
- Reference recall number 25V615 when you call the dealer or Polestar customer service.
What happens at the repair
Because the software remedy is still under development, the final dealer repair cannot be treated as open yet. Polestar sent interim safety letters on December 1, 2025, and expects additional letters when the software update is available, anticipated June 12, 2026. Once Polestar opens the remedy, a Polestar technician will update the vehicle software at no charge. If you already paid for a repair tied to this rearview camera display condition before receiving the owner letter, Polestar's reimbursement plan covers documented repair costs. Contact Polestar Customer Support and reference recall RP1069.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 15, 2025 | NHTSA published the recall |
|---|---|
| September 17, 2025 | Dealer notification began |
| September 17, 2025 | Dealer notification ended |
| September 17, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 7, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V615?
Recall 25V615 covers 27,816 2021-2025 Polestar 2 vehicles with rearview camera software that can fail to show the image when reverse is selected. That reduces the driver's view behind the vehicle and increases crash risk. Polestar dealers will update the vehicle software for free once the remedy is available.
What should I do if my 2021-2025 Polestar Polestar 2 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V615. If it is, contact a franchised Polestar dealer and ask about the software update timing. Polestar mailed interim safety letters on December 1, 2025, and expects to send remedy letters on June 12, 2026.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 25V615, Polestar dealers will update the affected vehicle software free of charge once the final remedy is available.
Is it safe to drive my Polestar 2 before the repair?
The recall does not include a do-not-drive order. The safety issue is that the rearview camera image can fail to display in reverse, reducing the driver's view behind the vehicle and increasing crash risk. Use extra care when backing up, and schedule the free software update once Polestar opens the remedy.
When will Polestar notify owners about recall 25V615?
Polestar mailed interim letters about the safety risk on December 1, 2025. Polestar expects to send additional owner letters once the remedy is available, anticipated June 12, 2026. VINs became searchable for this recall on April 20, 2026.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V615000 |
|---|---|
| Polestar customer service | 1-800-806-2504 |
| NHTSA recall # | 25V615 |
| NHTSA recall # (full) | 25V615000 |
Source documents
-
Download Recall Report (PDF) - Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →