Recall 25V609 covers 4 2024 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles with inadequate frame reinforcement. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 4 2024 Sprinter 2500 and Sprinter 3500 vans because the longitudinal frame members were not reinforced properly. In a crash, weaker frame members can reduce vehicle performance and increase injury risk; Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The longitudinal frame members on the 2024 Mercedes-Benz Sprinter 2500 and Sprinter 3500 are the main lengthwise structural rails in the body. They help carry loads through the van's body and are part of the structure that manages crash forces. Reinforcements along those members add strength in the areas Mercedes-Benz designed to take higher stress.
On affected vans, a supplier production deviation left certain longitudinal frame members without the required reinforcements. Mercedes-Benz analysis found that the missing reinforcements are not expected to damage the front longitudinal member over time during normal use. The safety concern is different: in a crash, the missing reinforcement can impair how the crash structure performs.
There is no warning sign before failure. Because the issue is inside the frame structure, an owner should not expect a light, noise, handling change, or visible symptom before the vehicle is involved in a crash.
Who's affected?
Covers the Sprinter 2500 and Sprinter 3500 vans built with the same longitudinal member.
| 2024 Mercedes-Benz Sprinter 2500 | body or structural component |
|---|---|
| 2024 Mercedes-Benz Sprinter 3500 | body or structural component |
| Units affected | 4 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2024 Mercedes-Benz Sprinter model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Weak frame members can reduce crash performance and increase the risk of injury. Because this problem affects how the vehicle protects occupants in a crash, confirm whether your VIN is included and schedule the inspection soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2024 Mercedes-Benz Sprinter 2500 or Sprinter 3500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free frame inspection and needed repair for the improperly reinforced frame members.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 25V609 when you call.
- Call Mercedes-Benz customer service at 1-877-762-8267 with questions before your dealer visit.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the longitudinal frame members and repairs the frame where reinforcement is needed. The inspection, repair parts, and labor are free under the recall. If you already paid to correct this frame reinforcement condition, the reimbursement program covers documented parts, labor, fees, and taxes, up to the amount the repair would have cost at an authorized Mercedes-Benz dealer. Bring receipts, invoices, repair orders, proof of payment, and the VIN-linked repair details to the dealer for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 12, 2025 | NHTSA published the recall |
|---|---|
| September 19, 2025 | Dealer notification began |
| September 19, 2025 | Dealer notification ended |
| September 19, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 7, 2025 | Interim owner notification (was planned for this date) |
| December 18, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V609?
Recall 25V609 covers 4 2024 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vans with longitudinal frame members that were not reinforced properly. In a crash, inadequate frame strength can reduce vehicle performance and increase injury risk. Mercedes-Benz dealers will inspect and repair the frame for free.
What should I do if my 2024 Mercedes-Benz Sprinter 2500 or Sprinter 3500 is on this recall?
Check your VIN to confirm your specific van is included in recall 25V609. If it is, contact a franchised Mercedes-Benz dealer to schedule the frame inspection and repair. Reference recall number 25V609 or Mercedes-Benz recall number VVS3LAENGST when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall repair at no cost. For recall 25V609, Mercedes-Benz dealers will inspect the frame and repair it for free if the inspection finds the affected condition.
What is the safety risk?
The safety risk is reduced crash protection from frame members with inadequate strength. If the frame does not perform as designed in a crash, the risk of injury increases. The repair path is to have a Mercedes-Benz dealer inspect and repair the frame for free.
When were owners notified about this Sprinter recall?
Mercedes-Benz mailed owner notification letters on December 18, 2025. VINs became searchable beginning September 19, 2025. If you bought the van used or never received a letter, check your VIN and call a Mercedes-Benz dealer with recall number 25V609.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V609000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 25V609 |
| NHTSA recall # (full) | 25V609000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →