Recall 25V587 covers 319 2023-2024 Zero Ds, Dsr, Dsr/X, and Dsrp motorcycles for key-switch wires that can break. Firmware update is free.
Zero is recalling 319 2023-2024 Ds, Dsr, Dsr/X, and Dsrp motorcycles because improperly routed key switch signal wires can break and cut drive power. A loss of drive power increases the risk of a crash, and Zero dealers will complete the recall repair free of charge.
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What's wrong?
The ignition switch on 2023-2024 Zero Ds, Dsr, Dsr/X, and Dsrp motorcycles sends a key-on signal to the control system. That signal tells the motorcycle the key is on and the bike is authorized to run. The signal depends on small wires in the harness near the steering head staying connected while the bars turn and the motorcycle vibrates.
On affected motorcycles, the key switch signal wire is routed in a way that places stress on the wire. The connector can sit too close to the headtube, so normal steering motion and vibration flex the connector or wires against the frame. The harness can also be held too tightly by a zip tie, creating a pinch point. Over time, that strain can break the wire and cause a loss of drive power while riding.
Riders have reported intermittent symptoms before failure, including brief loss of power. The warning is not reliable: several motorcycles shut off abruptly at very low speeds with no prior sign, so a normal ride does not prove the harness is sound.
Who's affected?
Covers four Zero model lines across the 2023 and 2024 model years, all tied to the ignition-switch wiring.
| 2024 Zero Ds | wiring |
|---|---|
| 2024 Zero Dsr | wiring |
| 2023 Zero Dsr/X | wiring |
| 2024 Zero Dsr/X | wiring |
| 2024 Zero Dsrp | wiring |
| Units affected | 319 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorcycle is included.
What's the safety risk?
A sudden loss of drive power increases the risk of a crash. Riders reported brief power loss before failure, but other shutdowns happened abruptly at very low speeds with no warning sign. Treat any power interruption as a reason to stop riding and contact a dealer. Repair is free at any franchised Zero dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Zero Ds, Dsr, Dsr/X, or Dsrp is included in this recall.
- Contact a franchised Zero dealer to schedule the free firmware update that addresses loss of drive power from key switch signal wire failure.
- Ask Zero customer service about completing the free over-the-air update if you do not need a dealer visit.
- Bring the recall notice if Zero mailed one. If not, reference recall number 25V587 when you call.
- Ride only as needed until the update is complete, and leave extra space in traffic in case drive power drops.
What happens at the repair
At the dealer, a Zero technician updates the motorcycle firmware that controls the affected key switch signal wire behavior. Owners can also complete the free firmware update through Zero's over the air update path. Parts and labor are covered under the recall. If you already paid a dealer for this firmware update, Zero's reimbursement plan covers documented dealer labor through a warranty claim. Keep the repair paperwork and contact Zero customer service or the dealer service desk for the claim process.
| Estimated time at dealer | 18 minutes |
|---|---|
| Reimbursement | Reimbursement available |
Timeline
| September 9, 2025 | NHTSA published the recall |
|---|---|
| September 11, 2025 | Dealer notification began |
| September 26, 2025 | Owner notification mailed |
| September 29, 2025 | Dealer notification ended |
| September 29, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 29, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V587?
Recall 25V587 covers 319 2023-2024 Zero Ds, Dsr, Dsr/X, and Dsrp motorcycles with key switch signal wires routed in a way that can break and cut drive power. Zero will update the firmware for free through a dealer or an over-the-air update.
What should I do if my 2023-2024 Zero Ds, Dsr, Dsr/X, or Dsrp is on this recall?
Check your VIN to confirm your specific motorcycle is included in recall 25V587. If it is, contact a franchised Zero dealer or Zero customer service at 1-888-841-8085 for the free firmware update path. Reference Zero recall number SV-RCL-025-018 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform recall repairs at no cost, and Zero states that the firmware update is free. The update is available through a dealer or an over-the-air update, depending on the motorcycle and service path.
What is the safety risk?
The safety risk is loss of drive power while riding. NHTSA campaign 25V587 says improperly routed key switch signal wires can break, and that loss of drive power increases crash risk. Confirm your VIN, then arrange the free firmware update through Zero or a franchised Zero dealer.
When were owners notified about recall 25V587?
Zero mailed owner notification letters on September 26, 2025. A missed letter does not decide whether your motorcycle is included, especially after a move or used purchase. Check your VIN and use Zero recall number SV-RCL-025-018 when contacting the dealer or Zero customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V587000 |
|---|---|
| Zero customer service | 1-888-841-8085 |
| NHTSA recall # | 25V587 |
| NHTSA recall # (full) | 25V587000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →