Recall 25V569 affects 18,332 2024-2026 Kenworth T880, W990, and T680 trucks for digital-display failures. Software update is free at any franchised Kenworth dealer.
Kenworth is recalling 18,332 2024-2026 T680, T880, and W990 trucks because the 15-inch digital display can stop showing warning lights or vehicle speed. Missing speed or warning information increases crash risk, and the Kenworth dealer repair will be free once it becomes available.
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What's wrong?
The 15-inch digital display in 2024-2026 Kenworth T680, T880, and W990 trucks is the main instrument panel. It shows basic driving information, including vehicle speed, warning lights, and air-brake related alerts that the driver needs while the truck is moving.
On affected trucks, the display software can overload the graphics processing unit, the computer chip that draws the screen. The issue is tied to trucks that left the factory with a custom gauge programmed on the dashboard. When the display enters the failure mode, the screen can stop showing warning lights or vehicle speed.
There is no warning sign before failure. Kenworth identified blue screen symptoms during its investigation, but the recall material does not describe an advance driver warning before the display fails to show the required information.
Who's affected?
Covers T880, W990, and T680 trucks across 2024-2026; the shared issue is the digital instrument panel.
| 2024 Kenworth T880 | instrument panel |
|---|---|
| 2024 Kenworth W990 | instrument panel |
| 2025 Kenworth W990 | instrument panel |
| 2026 Kenworth W990 | instrument panel |
| 2024 Kenworth T680 | instrument panel |
| 2025 Kenworth T680 | instrument panel |
| 2026 Kenworth T680 | instrument panel |
| 2025 Kenworth T880 | instrument panel |
| 2026 Kenworth T880 | instrument panel |
| Units affected | 18,332 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific truck.
What's the safety risk?
If the instrument panel display fails to show warning lights or vehicle speed, the driver loses critical information needed to respond, and crash risk increases. There is no warning sign before the display stops showing that information. Schedule service soon and watch the display before each trip. Repair will be free at any franchised Kenworth dealer once available.
What should I do?
- Check your VIN to confirm your 2024-2026 Kenworth T880, W990, or T680 is included in this recall.
- Review the Kenworth owner letter mailed October 27, 2025, or ask Kenworth customer service for a copy if you did not receive it.
- Call Kenworth customer service at 1-425-828-5888 with questions and reference recall number 25V569 when you call.
- Ask a franchised Kenworth dealer when the free vehicle-display software update can be completed to fix missing warning lights or missing speed information.
- Drive cautiously until the display software is updated. Treat missing warning lights or missing speed information as a reason to stop safely and call the dealer.
What happens at the repair
Once the repair is available, a Kenworth technician will update the vehicle display software so the 15-inch display can show required warning lights and vehicle speed information. The dealer repair will be free once it opens. Kenworth used the manufacturer's standard reimbursement plan for this recall. If you already paid for display software or related warning display repairs before the recall notice, ask Kenworth customer service or the dealer service desk what documentation they need for a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 2, 2025 | NHTSA published the recall |
|---|---|
| October 27, 2025 | Owner notification mailed |
| November 1, 2025 | Dealer notification began |
| November 1, 2025 | Dealer notification ended |
| November 1, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V569?
Recall 25V569 covers 18,332 2024-2026 Kenworth T680, T880, and W990 trucks with a 15-inch digital display defect. The display can fail to show warning lights or vehicle speed, increasing crash risk. Dealers will update the display software for free.
What should I do if my 2024-2026 Kenworth T680, T880, or W990 is on this recall?
Check your VIN to confirm your specific truck is included in recall 25V569. If it is, contact a franchised Kenworth dealer to schedule the vehicle display software update. Reference PACCAR recall number 25PACG when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and PACCAR says dealers will update the vehicle display software free of charge. Use a franchised Kenworth dealer for the recall repair.
What is the safety risk in recall 25V569?
The risk is missing critical driver information. If the instrument panel display does not show warning lights or vehicle speed, the driver loses information needed to respond to vehicle conditions, which increases the risk of a crash.
When were owners notified about recall 25V569?
Owner letters were mailed October 27, 2025. If you bought the truck used or did not receive a letter, check your VIN to confirm whether your specific Kenworth T680, T880, or W990 is included before calling the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V569000 |
|---|---|
| Kenworth customer service | 1-425-828-5888 |
| NHTSA recall # | 25V569 |
| NHTSA recall # (full) | 25V569000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →