Recall 25V562 affects 903 2011-2025 Altec Aerial Device, Digger Derrick, Service Body, and Aerial Devices vehicles for cable step detachment. Repair is free.
Altec is recalling 903 2011-2025 Aerial Device, Digger Derrick, and Service Body vehicles because the cable step wire rope assembly can be improperly secured, which can let the cable entry step detach from the vehicle. A step that fails during use raises the risk of injury, and Altec dealers will complete the recall repair free of charge.
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What's wrong?
On 2011-2025 Altec Aerial Device, Digger Derrick, Service Body, and Aerial Devices vehicles, the cable entry step uses a wire rope assembly to hold the step to the vehicle structure. That step is meant to give an operator a stable foothold when entering or working around the body. The wire rope is secured by a crimped tube, which is a compressed metal sleeve that grips the cable.
On affected vehicles, the crimp diameter does not meet Altec's specification. If the crimp is too loose, the cable can pull out of the crimped tube instead of staying locked in place. Once that happens, the cable entry step can detach from the vehicle.
There is no warning sign before failure. An owner or operator should not count on seeing movement, noise, or looseness before the step separates.
Who's affected?
Spans four equipment configurations from 2011-2025, all tied to the same wire rope assembly.
| 2025 Altec Aerial Device | body or structural component |
|---|---|
| 2025 Altec Digger Derrick | body or structural component |
| 2024 Altec Service Body | body or structural component |
| 2025 Altec Service Body | body or structural component |
| 2024 Altec Digger Derrick | body or structural component |
| 2024 Altec Aerial Device | body or structural component |
| 2011 Terex Aerial Devices | body or structural component |
| 2012 Altec Aerial Device | body or structural component |
| 2013 Altec Aerial Device | body or structural component |
| 2014 Altec Aerial Device | body or structural component |
| 2015 Altec Aerial Device | body or structural component |
| 2016 Altec Aerial Device | body or structural component |
| 2017 Altec Aerial Device | body or structural component |
| 2018 Altec Aerial Device | body or structural component |
| 2019 Altec Aerial Device | body or structural component |
| 2020 Altec Aerial Device | body or structural component |
| 2021 Altec Aerial Device | body or structural component |
| 2022 Altec Aerial Device | body or structural component |
| 2023 Altec Aerial Device | body or structural component |
| 2015 Altec Digger Derrick | body or structural component |
| 2011 Altec Digger Derrick | body or structural component |
| 2012 Altec Digger Derrick | body or structural component |
| 2013 Altec Digger Derrick | body or structural component |
| 2014 Altec Digger Derrick | body or structural component |
| 2016 Altec Digger Derrick | body or structural component |
| 2017 Altec Digger Derrick | body or structural component |
| 2018 Altec Digger Derrick | body or structural component |
| 2019 Altec Digger Derrick | body or structural component |
| 2020 Altec Digger Derrick | body or structural component |
| 2021 Altec Digger Derrick | body or structural component |
| 2022 Altec Digger Derrick | body or structural component |
| 2023 Altec Digger Derrick | body or structural component |
| 2022 Altec Service Body | body or structural component |
| 2023 Altec Service Body | body or structural component |
| Units affected | 903 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the cable step fails during use, it increases the risk of injury. There is no warning sign before failure, so avoid using the step until the cable crimps have been inspected and any needed wire rope assembly replacement is complete. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2011-2025 Altec Aerial Device, Digger Derrick, Service Body, or Aerial Devices vehicle is included in this recall.
- Contact Altec customer service at 1-877-462-5832 to start the free cable-step wire-rope inspection.
- Inspect the cable crimp before using the cable entry step, following Altec's instructions.
- Replace the wire rope assemblies with Altec's kit if the crimps are improper, so the cable entry step stays secured to the vehicle.
- Reference recall number 25V562 and Altec recall CSN-3246 when you call.
What happens at the repair
Altec provides owners with instructions to inspect the cable crimps on the cable step wire rope assemblies. If an assembly is improperly crimped, Altec provides instructions and a replacement kit so the wire rope assemblies are replaced. The recall repair is free. Altec has a general reimbursement plan on file, so owners who paid out of pocket for the same cable step wire rope repair before the recall notice should ask Altec customer service how to submit repair documentation for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 29, 2025 | NHTSA published the recall |
|---|---|
| October 24, 2025 | Dealer notification began |
| October 24, 2025 | Dealer notification ended |
| October 24, 2025 | Owner notification mailed |
| October 24, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V562?
Recall 25V562 covers 903 2011-2025 Altec Aerial Device, Digger Derrick, Service Body, and Aerial Devices vehicles with a cable step wire rope assembly that can be improperly secured. If the cable entry step detaches during use, injury risk increases.
What should I do if my 2011-2025 Altec Aerial Device, Digger Derrick, Service Body, or Aerial Devices is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V562. If it is, follow Altec's inspection instructions for the cable crimps. If the cables are improperly crimped, Altec will provide instructions and a kit to replace the wire rope assemblies for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Altec says the inspection instructions, replacement kit, and covered repair work are free for included vehicles.
What is the safety risk?
The safety risk is injury during use of the cable entry step. Recall 25V562 says an improperly secured cable step wire rope assembly can let the step detach from the vehicle, which increases injury risk for the person using the step.
When were owners notified about recall 25V562?
Altec mailed owner notification letters on October 24, 2025. If you own one of these vehicles and did not receive a letter, check your VIN and reference recall 25V562 or Altec recall number CSN-3246 when you contact Altec customer service or a service location.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V562000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 25V562 |
| NHTSA recall # (full) | 25V562000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →