Recall 25V552 covers 219,577 2019-2021 Dodge Journey and Promaster vehicles for rearview-camera display failure. Free repair once Dodge opens it.
Dodge is recalling 219,577 2019-2021 Journey and Promaster vehicles under recall 25V552 because cracks in a rearview camera microprocessor can keep the image from displaying properly. A missing rearview image reduces the driver's view behind the vehicle and increases crash risk; the dealer repair will be free once Dodge opens the final remedy.
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What's wrong?
The rearview camera on affected 2019-2021 Journey and Promaster vehicles is supposed to show the area behind the vehicle when reverse gear is selected. The camera sends that image to the display screen so the driver can see obstacles, people, or other vehicles directly behind the bumper.
In this recall, cracks in the camera's microprocessor interrupt that image. The microprocessor is the small electronic control piece inside the camera that helps process and send the video signal. When it cracks, the system loses the rearview image and no longer gives the driver the rear visibility required for backing up.
During the failure, the screen can go blank, black, blue, or show an inverted image instead of the rearview camera view. That screen behavior is the warning sign that the camera image has failed.
Who's affected?
Spans Journey and Promaster vehicles across 2019-2021, all tied to the same rear-view camera. VINs became searchable on September 3, 2025.
| 2020 Dodge Journey | Camera |
|---|---|
| 2019 Dodge Journey | Camera |
| 2019 Ram Promaster | Camera |
| 2020 Ram Promaster | Camera |
| 2021 Ram Promaster | Camera |
| Units affected | 219,577 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A rearview camera image that fails, turns blank, black, blue, or appears inverted reduces the driver's view behind the vehicle and increases crash risk while backing up. Use extra care when reversing, check mirrors, and schedule the recall work once Dodge opens the final remedy. Repair will be free at any franchised Dodge dealer once Dodge opens it.
What should I do?
- Check your VIN to confirm your 2019-2021 Dodge Journey or Promaster is included in this recall.
- Wait for Dodge's second owner notice before scheduling the final repair. The free dealer repair is not open yet.
- Reference recall number 25V552 and Dodge recall 59C when you call Dodge customer service or speak with the dealer.
- Schedule the free rearview-camera replacement once Dodge opens the final remedy; this repair addresses the camera image that fails to display properly.
- Use extra care when backing up until the repair is complete. Check mirrors and look behind the vehicle before reversing.
What happens at the repair
The final dealer repair is not open yet. Dodge mailed interim safety letters beginning September 30, 2025, and a second notice will go out once the repair is available. At the dealer, a Dodge technician will replace the rearview camera, free under the recall. If you've already paid out of pocket for a related rearview camera repair before the recall notice, the manufacturer's standard reimbursement plan covers documented expenses. Keep any repair paperwork for the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 26, 2025 | NHTSA published the recall |
|---|---|
| September 3, 2025 | Dealer notification began |
| September 3, 2025 | Dealer notification ended |
| September 3, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 30, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V552?
Recall 25V552 covers 219,577 2019-2021 Dodge Journey and Promaster vehicles with rearview camera microprocessor cracks that can keep the image from displaying properly. A missing or faulty rearview image reduces the driver's view behind the vehicle and increases crash risk.
What should I do if my 2019-2021 Dodge Journey or Promaster is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V552. The final remedy is not open yet, so watch for the second owner notice and contact a franchised Dodge dealer or Chrysler customer service at 800-853-1403 with recall number 25V552.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the recall remedy says dealers will replace the rearview camera free of charge. Because the recall is still in interim status, that free dealer repair starts once the final remedy is available.
Is it safe to back up with this recall open?
Use extra care when backing up. Recall 25V552 involves a rearview camera image that does not display properly, which reduces the driver's view behind the vehicle and increases crash risk. Check mirrors, look behind the vehicle, and keep people clear before reversing.
When will Dodge notify owners about recall 25V552?
Dodge mailed interim owner letters beginning September 30, 2025. Those letters notified owners about the safety risk while the final remedy was still pending. A second notice will be sent once the rearview camera replacement is available.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V552000 |
|---|---|
| Dodge customer service | 800-853-1403 |
| NHTSA recall # | 25V552 |
| NHTSA recall # (full) | 25V552000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →