Recall 25V518 affects 482 2024-2025 Lincoln Nautilus vehicles with window software that can pinch occupants. Repair is free at any franchised Lincoln dealer.
Lincoln is recalling 482 2024-2025 Nautilus SUVs under recall 25V518 because vehicles repaired under an earlier window recall were fixed incorrectly. The automatic reversal system can react late after sensing an obstruction, letting a closing window pinch a driver or passenger before it retracts; the Lincoln dealer repair will be free once available.
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What's wrong?
The power window automatic reversal system on a 2024-2025 Lincoln Nautilus is controlled by door module software. The Driver Door Module and Passenger Door Module are small electronic controllers in the doors that tell the windows how to move, stop, and reverse when the system detects an obstruction. This software is part of how the vehicle meets the power-window safety standard.
On affected Nautilus SUVs, the problem is not a broken window motor or switch. These vehicles were marked as repaired under an earlier window software recall, but the correct remedy software was not installed. Ford says the service tool did not load the intended software on certain vehicles, and a later audit dashboard error also marked some VINs as fixed when they were not fixed. That leaves the automatic reversal behavior incomplete.
There is no warning sign before failure. The window can look and sound normal, but the reversal system can fail to react correctly after it detects an obstruction.
Who's affected?
VINs have been searchable since September 15, 2025.
| 2024 Lincoln Nautilus | visibility component |
|---|---|
| 2025 Lincoln Nautilus | visibility component |
| Units affected | 482 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A closing window that reverses too late can pinch a driver or passenger with excessive force, increasing injury risk. There is no warning sign before the problem happens, so keep hands and belongings clear of the window path and ask the dealer about the software update. Repair will be free at any franchised Lincoln dealer once available.
What should I do?
- Check your VIN to confirm your 2024-2025 Lincoln Nautilus is included in this recall.
- Contact a franchised Lincoln dealer and ask when the free driver door module and passenger door module software update is available for your VIN.
- Bring the owner letter Ford mailed on September 23, 2025, if you have it. If not, reference recall number 25V518 when you call.
- Keep hands, fingers, and loose items clear of the power windows until the software update is complete.
What happens at the repair
At the dealer, a Lincoln technician updates the driver door module and passenger door module software so the power window reversal system can respond correctly after an obstruction is detected. The dealer repair will be free once available, with service labor covered under the recall. The manufacturer used its standard reimbursement plan for this campaign. If you already paid out of pocket for a related door-module software repair before the recall notice, bring documentation and ask the service desk how to submit a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 8, 2025 | NHTSA published the recall |
|---|---|
| September 15, 2025 | Dealer notification began |
| September 15, 2025 | Dealer notification ended |
| September 15, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 23, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V518?
Recall 25V518 covers 482 2024-2025 Lincoln Nautilus vehicles that were repaired incorrectly under recall 24V953. The window automatic reversal system can fail to react correctly after detecting an obstruction, so a closing window can pinch a driver or passenger before retracting. Lincoln dealers will update the door module software for free.
What should I do if my 2024-2025 Lincoln Nautilus is on this recall?
Check your VIN to confirm your specific SUV is included in recall 25V518. If it is, contact a franchised Lincoln dealer to schedule the driver door module and passenger door module software update. Reference recall number 25V518 and Ford's recall number 25C36 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Lincoln dealers will update the driver door module and passenger door module software free of charge.
What is the safety risk?
The safety risk is pinch injury from a power window that does not reverse correctly after detecting an obstruction. A closing window can exert excessive force on a driver or passenger before retracting. The dealer software update fixes the driver and passenger door module programming.
When were owners notified about recall 25V518?
Ford mailed owner notification letters on September 23, 2025. If you bought the Nautilus used or never received a letter, check your VIN and use recall number 25V518 when you contact a Lincoln dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V518000 |
|---|---|
| Lincoln customer service | 1-866-436-7332 |
| NHTSA recall # | 25V518 |
| NHTSA recall # (full) | 25V518000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →