Recall 25V500 affects 5 2020-2023 Heil Side Loader Garbage Truck vehicles for battery support bracket breakage. Park outside. Heil replaces the batteries free.
A battery rupture increases the risk of a fire. Park the truck outside and away from structures until the recall repair is complete. Schedule the battery replacement promptly, and avoid indoor storage while you wait for service. Repair is free at any franchised Heil dealer.
Heil is recalling 5 2020-2023 Side Loader Garbage Truck vehicles because the battery support bracket can break and damage the battery case, resulting in a battery rupture. A rupture increases the risk of fire, so owners should park outside and away from structures until a Heil dealer completes the free repair.
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What's wrong?
The battery support bracket on 2020-2023 Heil Side Loader Garbage Truck models holds the body system battery assembly in place. That bracket is part of the structure that keeps the battery case supported while the truck operates, turns, stops, and vibrates through normal refuse service.
On affected trucks, the bracket does not have enough strength or retaining features for this use. Cracks can form in the bracket, and a broken bracket can let the battery assembly move or carry load in the wrong place. That movement can damage the battery case and result in a battery rupture.
There is no warning sign before failure. Heil found the issue during an inspection, not from a driver symptom, so the problem is found by checking the battery bracket and battery case directly.
Who's affected?
Spans the 2020 through 2023 model years, all tied to the same battery bracket.
| 2020 Heil Side Loader Garbage Truck | battery |
|---|---|
| 2021 Heil Side Loader Garbage Truck | battery |
| 2023 Heil Side Loader Garbage Truck | battery |
| 2022 Heil Side Loader Garbage Truck | battery |
| Units affected | 5 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A battery rupture increases the risk of a fire. Park the truck outside and away from structures until the recall repair is complete. Schedule the battery replacement promptly, and avoid indoor storage while you wait for service. Repair is free at any franchised Heil dealer.
What should I do?
- Check your VIN to confirm your 2020-2023 Heil Side Loader Garbage Truck is included in this recall.
- Contact a franchised Heil dealer to schedule the free battery replacement that addresses the support-bracket failure and battery-rupture fire risk.
- Park the truck outside and away from structures until the battery replacement is complete.
- Bring the Heil recall notice if you have it, and reference recall number 25V500 when scheduling.
- Call Heil customer service at 1-866-275-4345 with questions before the dealer visit.
What happens at the repair
At the dealer, a Heil technician replaces the batteries covered by the recall, free of charge. Until that work is complete, park the truck outside and away from structures, including while waiting for the appointment. Keep that park outside guidance in place until the battery replacement is finished. Heil is not offering reimbursement for this campaign because no batteries have been replaced in the field.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| August 4, 2025 | NHTSA published the recall |
|---|---|
| August 11, 2025 | Owner notification mailed |
| August 11, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 25V500?
Recall 25V500 covers 5 2020-2023 Heil Side Loader Garbage Truck vehicles with battery support brackets that can break, damage the battery case, and cause a battery rupture. A rupture increases fire risk. Heil will replace the batteries for free.
What should I do if my 2020-2023 Heil Side Loader Garbage Truck is on this recall?
Check your VIN to confirm your specific truck is included in recall 25V500. If it is, park outside and away from structures until the repair is complete, then contact Heil customer service at 1-866-275-4345 to arrange the free battery replacement.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Heil will replace the affected batteries free of charge. Parts and labor are covered for trucks included in recall 25V500.
What is the safety risk?
The safety risk is fire. The battery support bracket can break and damage the battery case, which can lead to a battery rupture. Until Heil completes the free repair, keep the truck parked outside and away from structures.
When were owners notified about recall 25V500?
Heil mailed owner notification letters on August 11, 2025. If you did not receive a letter, check your VIN anyway, especially if the truck changed owners or your fleet contact information changed.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V500000 |
|---|---|
| Heil customer service | 1-866-275-4345 |
| NHTSA recall # | 25V500 |
| NHTSA recall # (full) | 25V500000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →