Recall 25V487 covers 660 2022-2023 Mercedes-Benz Eqb 300 and 350 4MATIC SUVs for battery bus bar screws. Park outside. Free repair is phased.
A loss of drive power increases the risk of a crash. There is no warning sign before the failure, so treat any sudden loss of drive power as a reason to stop in a safe place and call the dealer. Park outside until the recall repair is complete. Repair will be free at any franchised Mercedes-Benz dealer once available.
Mercedes-Benz is recalling 660 2022-2023 Eqb 300 4MATIC and Eqb 350 4MATIC vehicles because incorrect screws securing the high voltage battery bus bar can cause sudden loss of drive power without warning. Park outside and away from structures, and the Mercedes-Benz dealer repair will be free once available.
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What's wrong?
The high-voltage battery in the 2022-2023 Mercedes-Benz Eqb 300 4MATIC and Eqb 350 4MATIC stores the energy used by the electric drive system. Inside that battery, the bus bar is a metal conductor that carries power between battery sections. The connection has to stay tight so power flows cleanly to the propulsion system.
On affected SUVs, the bus bar was assembled with screws from an unsuitable batch. Those screws do not match the correct production specification for the connection. If the connection does not hold as designed, the high-voltage battery system can lose its electrical path to the drive system. That can lead to a sudden loss of drive power while the vehicle is moving.
There is no warning sign before failure. When the issue occurs, the driver can see a warning message in the instrument cluster.
Who's affected?
Spans the Eqb 300 4MATIC and Eqb 350 4MATIC across the 2022 and 2023 model years, both tied to the same high-voltage traction battery.
| 2022 Mercedes-Benz Eqb 300 4MATIC | high-voltage traction battery |
|---|---|
| 2023 Mercedes-Benz Eqb 300 4MATIC | high-voltage traction battery |
| 2022 Mercedes-Benz Eqb 350 4MATIC | high-voltage traction battery |
| 2023 Mercedes-Benz Eqb 350 4MATIC | high-voltage traction battery |
| Units affected | 660 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A loss of drive power increases the risk of a crash. There is no warning sign before the failure, so treat any sudden loss of drive power as a reason to stop in a safe place and call the dealer. Park outside until the recall repair is complete. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2022-2023 Mercedes-Benz Eqb 300 4MATIC or Eqb 350 4MATIC is included in this recall.
- Park outside and away from structures until the recall repair is complete.
- Contact a franchised Mercedes-Benz dealer with your VIN to ask whether your repair phase is open.
- Schedule the free high-voltage-battery inspection and replacement if your phase is open; the repair addresses incorrect bus-bar screws that can cause sudden loss of drive power without warning.
- Bring the owner letter if Mercedes-Benz mailed one. If not, reference recall number 25V487 when you call.
- Call Mercedes-Benz customer service at 1-800-367-6372 with questions about your vehicle or repair phase.
What happens at the repair
Until your dealer confirms the repair is available for your phase, park outside until the recall repair is complete. Once that phase opens, a Mercedes-Benz technician inspects the high-voltage battery and replaces it as necessary. The final dealer repair is free once available, with parts and labor covered under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain covered by that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| July 25, 2025 | NHTSA published the recall |
|---|---|
| August 1, 2025 | Dealer notification began |
| August 1, 2025 | Dealer notification ended |
| August 1, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 5, 2025 | Interim owner notification (was planned for this date) |
| January 9, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V487?
Recall 25V487 covers 660 2022-2023 Mercedes-Benz Eqb 300 4MATIC and Eqb 350 4MATIC vehicles. Incorrect screws in the high-voltage battery bus bar can cause sudden loss of drive power without warning, increasing crash risk. Mercedes-Benz dealers will inspect and replace the high-voltage battery as necessary for free.
What should I do if my 2022-2023 Mercedes-Benz Eqb 300 4MATIC or Eqb 350 4MATIC is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V487. If it is, park outside until the recall repair is complete, then contact a franchised Mercedes-Benz dealer to schedule the high-voltage battery inspection. Reference MBUSA recall number 2025080004 when you call.
Is the Mercedes-Benz recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Mercedes-Benz dealers will inspect the high-voltage battery and replace it as necessary, free of charge.
Is it safe to drive my Mercedes-Benz Eqb before the repair?
The recall involves sudden loss of drive power without warning, which increases crash risk. The source does not say to stop driving, but Mercedes-Benz instructs owners to park outside until the recall repair is complete.
When were owners notified about recall 25V487?
Mercedes-Benz mailed owner notification letters on January 9, 2026. The campaign is being handled in phases by model and model year, so use your VIN to confirm inclusion and ask the dealer when repair scheduling is open for your vehicle.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V487000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 25V487 |
| NHTSA recall # (full) | 25V487000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →