Recall 25V472 covers 121,398 2023-2024 Jeep Grand Cherokee and Grand Cherokee L vehicles with second-row head restraints that fail to lock. Free repair once available.
Jeep is recalling 121,398 2023-2024 Grand Cherokee and Grand Cherokee L SUVs because the second-row head restraints can fail to lock upright. In a crash, an unlocked head restraint increases injury risk for seat occupants; the Jeep dealer repair will be free once the remedy is available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The second-row head restraints in 2023-2024 Jeep Grand Cherokee and Grand Cherokee L SUVs are the adjustable padded supports at the top of the rear seatbacks. Their normal job is to sit upright and locked, so the restraint stays in position behind a passenger's head during a crash. That locked position is part of how the seat helps limit head and neck movement.
On affected SUVs, the head restraint was built with an internal locking mechanism that has an interference condition. In plain terms, part of the latch mechanism gets blocked from seating the way it should. When that happens, the head restraint folds forward and does not lock back into the upright position. The recall repair uses a head restraint without that interference condition.
There is no warning sign before failure. If the condition is present, the visible clue is the second-row head restraint folded forward and refusing to lock upright.
Who's affected?
Covers both Grand Cherokee body styles from the 2023 and 2024 model years, all tied to the second-row head restraint.
| 2024 Jeep Grand Cherokee | seat assembly |
|---|---|
| 2024 Jeep Grand Cherokee L | seat assembly |
| 2023 Jeep Grand Cherokee | seat assembly |
| 2023 Jeep Grand Cherokee L | seat assembly |
| Units affected | 121,398 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A folded-forward head restraint that does not lock upright leaves seat occupants with less protection in a crash and increases the risk of injury. There is no warning sign before failure; treat a head restraint that stays folded forward as a reason to stop using that seat until inspected. Repair will be free at any franchised Jeep dealer once available.
What should I do?
- Check your VIN to confirm your 2023-2024 Jeep Grand Cherokee or Grand Cherokee L is included in this recall.
- Use Jeep's mailed owner letter to confirm when the dealer inspection and head-restraint replacement can be scheduled.
- Contact a franchised Jeep dealer once the remedy opens to schedule the free second-row head-restraint inspection and replacement that fixes head restraints that do not lock upright.
- Reference recall number 25V472 when you call the dealer.
- Avoid relying on a second-row head restraint that will not lock upright; tell the Jeep dealer if yours moves or will not stay latched.
What happens at the repair
Jeep has identified the dealer procedure: a Jeep technician will inspect both second-row seat head restraints and replace any that do not lock in the upright position. The final dealer repair will be free once available, with parts and labor covered under recall 25V472. FCA US LLC uses its standard reimbursement plan for this campaign. If you already paid for a related head-restraint repair before the recall notice, contact FCA customer service and keep repair documentation for the reimbursement review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 17, 2025 | NHTSA published the recall |
|---|---|
| July 24, 2025 | Dealer notification began |
| July 24, 2025 | Dealer notification ended |
| July 24, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 5, 2025 | Owner notification mailed |
| September 5, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V472?
Recall 25V472 covers 121,398 2023-2024 Jeep Grand Cherokee and Grand Cherokee L vehicles with second-row seat head restraints that do not lock upright. FCA US says the issue fails head-restraint safety requirements and increases injury risk for seat occupants during a crash.
What should I do if my 2023-2024 Jeep Grand Cherokee or Grand Cherokee L is on this recall?
Check your VIN to confirm your specific Jeep is included in recall 25V472. If it is, contact a franchised Jeep dealer and ask when the second-row head-restraint inspection and replacement can be completed for your VIN. Reference recall number 25V472 or FCA recall 20C when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and FCA US says dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge at a franchised Jeep dealer.
What is the safety risk?
The safety risk is higher injury exposure for second-row occupants in a crash. If a head restraint does not lock in the upright position, it cannot provide the crash protection required by the head-restraint safety standard. The dealer repair is free.
What if I bought my Jeep Grand Cherokee used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. If you never received the owner letter FCA US mailed on September 5, 2025, check your VIN and give the dealer recall number 25V472 or FCA recall 20C.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V472000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 25V472 |
| NHTSA recall # (full) | 25V472000 |
Source documents
-
Download Quarterly Report (PDF) - Download Remedy Instructions (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →