Recall 25V471 affects 21 2024-2025 Chrysler Pacifica vehicles with an incorrect radio that prevents rearview camera display. Dealers replaced the radio for free.
Chrysler is recalling 21 2024-2025 Pacifica vehicles because an incorrect radio can prevent the rearview camera image from displaying. That reduces the driver's view behind the vehicle and increases crash risk; Chrysler dealers will replace the radio free of charge.
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What's wrong?
The radio in the 2024-2025 Chrysler Pacifica is more than the audio unit. It is also part of the display path for the rearview camera. When the driver shifts into reverse, the camera sends the rear view to the screen so the driver can see the area behind the minivan.
On affected Pacificas, the vehicle was built with an incorrectly specified radio. That wrong radio does not handle the camera display as intended, so the rearview image does not appear when reverse is selected. The camera and screen system has a basic job: show the driver what is behind the vehicle before backing up. When the image is missing, the driver has less help seeing people or objects behind the vehicle.
There is no warning sign before failure. The driver will notice the problem only when the Pacifica is placed into reverse and the rearview image is not displayed.
Who's affected?
The radio and rear camera concern trace to the same radio part, 68581658AG.
| 2025 Chrysler Pacifica | Tv/radio/speakers |
|---|---|
| 2025 Chrysler Pacifica | Camera |
| 2024 Chrysler Pacifica | Tv/radio/speakers |
| 2024 Chrysler Pacifica | Camera |
| Units affected | 21 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
When the rearview image fails to display in reverse, the driver has less view of what is behind the Pacifica, increasing the risk of a crash. If the screen stays blank, use extra care while backing and schedule service. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Chrysler Pacifica is included in this recall.
- Contact a franchised Chrysler dealer to confirm the free radio replacement that restores rearview camera display.
- Bring the recall notice if Chrysler mailed one. If not, reference recall number 25V471 when you call.
- Use extra care when backing up until the radio replacement is confirmed complete; check mirrors and surroundings before moving.
What happens at the repair
At the dealer, a Chrysler technician replaces the incorrect radio with the correct unit so the rearview camera image displays as required. The recall repair is free, with parts and labor covered. Chrysler reported that all affected vehicles have been repaired. Chrysler used its general reimbursement plan for this campaign. If you already paid out of pocket for a related radio or rearview camera display repair before the recall work, ask Chrysler customer service or the dealer how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 17, 2025 | NHTSA published the recall |
|---|---|
| July 24, 2025 | Dealer notification began |
| July 24, 2025 | Dealer notification ended |
| July 24, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 7, 2025 | Owner notification mailed |
| August 7, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V471?
Recall 25V471 covers 21 2024-2025 Chrysler Pacifica vehicles built with an incorrect radio that can stop the rearview camera image from displaying. That reduced rear visibility increases crash risk while backing up. Chrysler dealers replaced the radio for free, and Chrysler says all included vehicles have been repaired.
What should I do if my 2024-2025 Chrysler Pacifica is on this recall?
Check your VIN to confirm your specific Pacifica is included in recall 25V471. If it is, contact a franchised Chrysler dealer and reference recall number 57C. Chrysler says dealers replaced the radio for free and all included vehicles have been repaired.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Chrysler dealers replaced the incorrect radio free of charge. Parts and labor are covered at a franchised Chrysler dealer for any included 2024-2025 Pacifica.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the rearview camera image does not display, the driver has less view of what is behind the Pacifica, increasing crash risk. The repair path is a free radio replacement at a franchised Chrysler dealer.
When were owners notified about recall 25V471?
Chrysler mailed owner notification letters on August 7, 2025. Used-vehicle owners and owners who never saw the letter should still check the VIN, then call a franchised Chrysler dealer with recall number 57C if the Pacifica is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V471000 |
|---|---|
| Chrysler customer service | 800-853-1403 |
| NHTSA recall # | 25V471 |
| NHTSA recall # (full) | 25V471000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →