Recall 25V469 affects 165 2023-2025 Volvo Bus 9700 buses for AFSS connector debris that can cause engine shutdown. Repair is free.
Volvo Bus is recalling 165 2023-2025 9700 buses because metallic debris in Automatic Fire Suppression System connectors can cause a short circuit. That fault can trigger a false driver warning, shut down the engine, and release fire extinguishing agent; Volvo Bus dealers will complete the repair free of charge.
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What's wrong?
The AFSS control panel on 2023-2025 Volvo Bus 9700 buses is part of the Automatic Fire Suppression System, which watches the engine compartment and triggers fire protection when needed. Its electrical connectors carry signals between the system components and the driver warning equipment, so clean contacts matter for the system to read conditions correctly.
On affected buses, metallic debris was left in or around the AFSS electrical connectors after grinding work during manufacturing. That debris can bridge connector contacts and create a short circuit. When the system reads that false electrical signal as a fire event, it gives the driver a warning, shuts down the engine, and releases chemical fire extinguishing agent in the engine compartment even though the activation was unwarranted.
The driver will receive a visible and audible alert before the engine shutdown. That alert is the warning sign owners and operators are told to expect before the shutdown and discharge sequence begins.
Who's affected?
Spans the 2023, 2024, and 2025 model years, all using the same AFSS control panel.
| 2024 Volvo Bus 9700 | Fire supression |
|---|---|
| 2025 Volvo Bus 9700 | Fire supression |
| 2023 Volvo Bus 9700 | Fire supression |
| Units affected | 165 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unexpected engine shutdown increases crash risk. A disabled coach bus also increases injury risk for passengers during an evacuation in uncontrolled traffic. The driver receives visible and audible alerts before shutdown, so treat those alerts as a reason to pull over safely and call for service. Repair is free at any franchised Volvo Bus dealer.
What should I do?
- Check your VIN to confirm your 2023-2025 Volvo Bus 9700 is included in this recall.
- Contact a franchised Volvo Bus dealer to schedule the free AFSS connector inspection and debris removal that addresses false warnings, engine shutdown, and fire extinguishing agent release.
- Bring the owner letter if you have it, and reference recall number 25V469 (Prevost recall SR25-85) when you call.
- Call Volvo Bus customer service at 1-866-870-2046 with questions about service scheduling or the recall repair.
- Drive cautiously until the repair is complete, and pull over safely if the bus shows an AFSS warning or shuts down.
What happens at the repair
At the dealer, a Volvo Bus technician inspects the Automatic Fire Suppression System electrical connectors and removes any metallic debris found in the connectors. The inspection and cleanup are free under recall 25V469. Because Volvo Bus used its general reimbursement plan for this recall, owners who already paid for a related AFSS connector repair can ask Volvo Bus customer service how to submit repair documentation for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 16, 2025 | NHTSA published the recall |
|---|---|
| July 29, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 28, 2025 | Owner notification mailed |
| September 3, 2025 | Dealer notification began |
| September 3, 2025 | Dealer notification ended |
| September 3, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V469?
Recall 25V469 covers 165 2023-2025 Volvo Bus 9700 buses with metallic debris in Automatic Fire Suppression System connectors. The debris can cause a short circuit, false driver warning, engine shutdown, and release of fire extinguishing agent. Prevost will inspect and clean the connectors for free.
What should I do if my 2023-2025 Volvo Bus 9700 is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V469. If it is, contact a Volvo Bus service center or Prevost customer service at 1-866-870-2046 and ask for recall SR25-85. The connector inspection and debris removal are free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 25V469, Prevost will inspect the Automatic Fire Suppression System connectors and remove metallic debris, if needed, free of charge.
What is the safety risk?
The safety risk is an unexpected engine shutdown. Volvo Bus told safety regulators that shutdown increases crash risk, and a disabled coach bus can force passengers into an evacuation in uncontrolled traffic, increasing injury risk. The free repair removes metallic debris from the affected connectors.
When were owners notified about this Volvo Bus recall?
Owner notification letters were mailed August 28, 2025. If you bought the bus used or never received a letter, check your VIN to confirm whether recall 25V469 applies, then reference Prevost recall number SR25-85 when scheduling service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V469000 |
|---|---|
| Volvo Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 25V469 |
| NHTSA recall # (full) | 25V469000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →