Recall 25V463 affects 43,422 2020-2023 Mercedes-Benz Metris vehicles for a rearview camera display defect. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 43,422 2020-2023 Metris vans because improperly secured electrical connections for the infotainment system can keep the rearview camera image from displaying. That reduces the driver's view behind the vehicle and increases crash risk; Mercedes-Benz dealers will secure the connections free of charge.
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What's wrong?
The contact socket in the 2020-2023 Mercedes-Benz Metris is part of the electrical connection between the infotainment unit and the vehicle wiring harness. Those small pins carry power and signals for the center display, audio system, and rearview camera image. When the connection is stable, the display turns on and shows the camera view when the van is in reverse.
On recalled Metris vans, the electrical pins in the infotainment connection are not thick enough to meet specification. That leaves the contact force uneven, especially under strong vibration, so the infotainment unit can lose power or signal for a short time. When that happens, the center display can go blank and the rearview camera image does not appear.
There is no warning sign before failure. Mercedes-Benz found audio playback irregularities and short-term infotainment failures during its investigation, but the recall filing lists no owner warning before the rearview camera display fails.
Who's affected?
Spans the 2020-2023 Metris model years, with both the display unit and rear camera listed for each year.
| 2023 Mercedes-Benz Metris | Video (touch)screen/monitor/unit |
|---|---|
| 2023 Mercedes-Benz Metris | Camera |
| 2022 Mercedes-Benz Metris | Video (touch)screen/monitor/unit |
| 2022 Mercedes-Benz Metris | Camera |
| 2021 Mercedes-Benz Metris | Video (touch)screen/monitor/unit |
| 2021 Mercedes-Benz Metris | Camera |
| 2020 Mercedes-Benz Metris | Video (touch)screen/monitor/unit |
| 2020 Mercedes-Benz Metris | Camera |
| Units affected | 43,422 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the rearview image does not display, the driver has less visibility behind the Metris while backing up, increasing the risk of a crash. There is no warning sign before the image fails to appear, so check the camera display before reversing and schedule the repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020-2023 Mercedes-Benz Metris is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free infotainment connection inspection and repair for the rearview camera display.
- Bring the owner letter if you have it. Reference recall number 25V463 and Mercedes-Benz recall VS2GARPIN when you call.
- Use extra care when backing up until the repair is complete; check behind the vehicle before reversing.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the infotainment system connection and repairs any loose or unsecured connection that affects the rearview camera display. Parts and labor are covered under the recall. Owners who already paid to correct this recall condition can request reimbursement through the dealer. Bring the original or a clear copy of receipts, invoices, or repair orders that show the VIN, the repair performed, the repair date, who performed it, the total cost, and proof of payment.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 11, 2025 | NHTSA published the recall |
|---|---|
| July 18, 2025 | Dealer notification began |
| July 18, 2025 | Dealer notification ended |
| July 18, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 11, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V463?
Recall 25V463 covers 43,422 2020-2023 Mercedes-Benz Metris vehicles with infotainment system electrical connections that are not properly secured. The fault can stop the rearview camera image from displaying. Dealers will inspect and repair the connection for free.
What should I do if my 2020-2023 Mercedes-Benz Metris is on this recall?
Check your VIN to confirm your specific Metris is included in recall 25V463. If it is, contact a franchised Mercedes-Benz dealer to schedule the infotainment connection inspection and repair. Reference recall number 25V463 and Mercedes-Benz recall number VS2GARPIN when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair this safety defect at no cost. Mercedes-Benz dealers will inspect the infotainment system connection and repair it, as needed, free of charge.
What is the safety risk?
The safety risk is reduced rear visibility when the rearview camera image does not display. That leaves the driver with less view of what is behind the Metris and raises crash risk, especially while backing up.
What if I bought my Mercedes-Benz Metris used?
The free recall repair still applies. Recalls follow the VIN, not the first owner. If you never received the owner letter Mercedes-Benz mailed on November 11, 2025, check your VIN and give the dealer recall number 25V463 when scheduling service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V463000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 25V463 |
| NHTSA recall # (full) | 25V463000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →