Recall 25V461 affects 35 2018-2019 Prevost X3-45 Commuter vehicles with incorrect entrance-door window glazing. Repair is free at any franchised Prevost dealer.
Prevost is recalling 35 2018-2019 X3-45 Commuter vehicles without optional perimeter lighting because the entrance door window uses the wrong glazing material. The incorrect glazing can reduce the driver's visibility and increase crash risk; Prevost dealers will complete the free recall repair.
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What's wrong?
The glass lower door window on 2018-2019 Prevost X3-45 Commuter buses is part of the entrance door. That window gives the driver and passengers visibility near the doorway, and the glazing material has to meet FMVSS number 205, "Glazing Materials," for its location on the vehicle.
On affected buses without optional perimeter lighting, Prevost installed AS-3 glazing in the entrance door window where that material does not meet the required standard. Prevost traced the issue to a design error, not to glass that is cracking, loosening, or breaking during use. The repair changes the entrance door windows so they comply with the required glazing rules.
There is no warning sign associated with this issue. An owner or driver would not feel a change in operation, see a warning light, or hear a new sound before finding out the bus is included in recall 25V461.
Who's affected?
VINs have been searchable since July 24, 2025.
| 2018 Prevost X3-45 Commuter | visibility component |
|---|---|
| 2018 Prevost X3-45 Commuter | body structure |
| 2019 Prevost X3-45 Commuter | visibility component |
| 2019 Prevost X3-45 Commuter | body structure |
| Units affected | 35 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Incorrect entrance door window glazing can reduce the driver's visibility and increase the risk of a crash. There is no warning sign tied to this issue, so owners should confirm whether their VIN is included and schedule the window replacement soon. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Prevost X3-45 Commuter is included in this recall.
- Contact a franchised Prevost dealer to schedule the free entrance-door-window replacement that corrects the glazing material and protects driver visibility.
- Bring the recall notice if Prevost mailed one. If not, reference recall number 25V461 when you call.
- Call Prevost customer service at 1-866-870-2046 with questions about scheduling or parts.
- Drive cautiously until the repair is complete and leave extra following distance.
What happens at the repair
At the dealer, a Prevost technician replaces the entrance door windows with windows that use the correct glazing material. Parts and labor are covered under recall 25V461. Because Prevost used its standard reimbursement plan, owners who already paid for the same entrance door window repair can ask Prevost customer service about documented reimbursement for that expense. Have repair paperwork available when you call 1-866-870-2046 or speak with the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 17, 2025 | NHTSA published the recall |
|---|---|
| July 24, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 22, 2025 | Dealer notification began |
| August 22, 2025 | Interim owner notification (was planned for this date) |
| October 10, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V461?
Recall 25V461 covers 35 2018-2019 Prevost X3-45 Commuter vehicles without optional perimeter lighting. The entrance door window has the wrong glazing material, which can reduce driver visibility and increase crash risk. Prevost will replace the entrance door windows for free.
What should I do if my 2018-2019 Prevost X3-45 Commuter is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V461. If it is, contact Prevost customer service at 1-866-870-2046 or a Prevost service dealer to arrange the entrance door window replacement. Reference Prevost recall SR25-22 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Prevost will replace the affected entrance door windows free of charge. Parts and labor are covered for vehicles included in recall 25V461.
When were owners notified about this Prevost recall?
Prevost mailed owner notification letters on October 10, 2025. If you bought the vehicle used or did not receive a letter, check your VIN to confirm whether your X3-45 Commuter is included, then call Prevost with recall number SR25-22.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V461000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 25V461 |
| NHTSA recall # (full) | 25V461000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →