Recall 25V404 affects 197,432 2021-2025 Ford Mustang Mach E vehicles for door-latch software that can trap occupants. Repair is free at franchised Ford dealers.
Ford is recalling 197,432 2021-2025 Mustang Mach E vehicles because a low battery charge can leave the electronic door latches locked after the driver or front passenger exits and shuts the door. That lockout can trap a child or another passenger inside and raise injury risk in an emergency; the Ford dealer repair will be free once available.
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What's wrong?
In recall 25V404, the affected part is Ford's module software that manages low-voltage power after the 2021-2025 Mustang Mach E is shut off. That 12V support helps the electronic door latches unlock when someone inside pulls a front door release handle. The latch is the powered mechanism that releases the door so it opens.
The failure starts when the 12V battery discharges below 8.4V. At key-off, the vehicle does not keep power available long enough for the front door electronic latches to unlock when the inside release handles are used. If the driver or front passenger exits, shuts the door, and the doors were locked, the remaining occupants can be locked inside, including a child in the rear seat who cannot use the release handles.
Ford says the warning signs are visible at key-off. The SYNC screen displays "system off to save power" or goes blank, and the front inside release handle needs to be pulled farther than normal to open the door.
Who's affected?
Scope spans 2021-2025 Mustang Mach E crossovers across two affected systems: electrical system software and door latches.
| 2021 Ford Mustang Mach E | electrical system software |
|---|---|
| 2021 Ford Mustang Mach E | Latch |
| 2022 Ford Mustang Mach E | electrical system software |
| 2022 Ford Mustang Mach E | Latch |
| 2023 Ford Mustang Mach E | electrical system software |
| 2023 Ford Mustang Mach E | Latch |
| 2024 Ford Mustang Mach E | electrical system software |
| 2024 Ford Mustang Mach E | Latch |
| 2025 Ford Mustang Mach E | electrical system software |
| 2025 Ford Mustang Mach E | Latch |
| Units affected | 197,432 |
| Field incidents | NHTSA has logged 6 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific crossover.
What's the safety risk?
If this defect occurs, occupants can have trouble entering or exiting the vehicle in an emergency, which increases injury risk. Watch for a SYNC screen that says "system off to save power," a blank screen at key-off, or an inside front-door release handle that needs extra pull. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2021-2025 Ford Mustang Mach E is included in this recall.
- Watch for Ford's owner letter before scheduling service, or call Ford customer service if you did not receive one.
- Contact a franchised Ford dealer with recall number 25V404 and ask whether the free PCM and SOBDMC software update is open for your VIN.
- Keep the high-voltage battery charged until the repair, since a low charge can leave the electronic door latches locked after the front doors close.
- Bring the recall notice to the dealer if you have it.
What happens at the repair
Ford has identified the dealer repair as a software update for the Powertrain Control Module and Secondary On Board Diagnostic Control Module C. Once the repair is available, a Ford technician will update that software at no charge under the recall. Parts and labor are covered. If you already paid for a related latch or software repair before the recall notice, ask Ford customer service or the dealer service desk how to submit documentation under Ford's standard reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 13, 2025 | NHTSA published the recall |
|---|---|
| June 16, 2025 | Dealer notification began |
| June 16, 2025 | Dealer notification ended |
| June 16, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 23, 2025 | Interim owner notification (was planned for this date) |
| July 10, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V404?
Recall 25V404 covers 197,432 2021-2025 Ford Mustang Mach E vehicles with electronic door latches that can stay locked after the driver or front passenger exits and shuts the door during a low battery charge. Ford dealers will update the PCM and SOBDMC software for free.
What should I do if my 2021-2025 Ford Mustang Mach E is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V404. If it is, contact a franchised Ford dealer to schedule the PCM and SOBDMC software update. Reference Ford recall number 25S65 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to complete the recall repair at no cost, and Ford says dealers will update the Powertrain Control Module and Secondary On-Board Diagnostic Control Module C software free of charge.
What is the safety risk?
The safety risk is being unable to enter or exit the vehicle in an emergency. Ford says the door latches can remain locked after an adult exits and shuts the door during a low battery charge, leaving someone inside who cannot use the inside door release handles.
What if I bought my Ford Mustang Mach E used?
The free repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific Mustang Mach E is included, then call a franchised Ford dealer and reference recall 25V404 or Ford recall number 25S65.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V404000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V404 |
| NHTSA recall # (full) | 25V404000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →